Help ScoutHelp Scout
Help Scout

Help Scout

Customer support platform blending AI and human tools for scalable, personalized customer interactions.

Website
2011Active292
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About

Help Scout offers intuitive and affordable customer service software that consolidates all support channels into a single platform. Its core product includes a shared inbox, AI-powered assistance, a knowledge base, and messaging tools to enable teams to provide fast, exceptional service. The company serves a wide range of industries, including SaaS, education, logistics, and e-commerce, helping them scale their support operations and improve customer interactions.

Technology stack

detected 2026-06-19
Est. monthly stack spend~$1,800/mo
CDN
Vercel
EmailGoogle Workspace
Hosting
Vercel
Stack
Ghost
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Frequently asked

What does Help Scout do?

Help Scout offers intuitive and affordable customer service software that consolidates all support channels into a single platform. Its core product includes a shared inbox, AI-powered assistance, a knowledge base, and messaging tools to enable teams to provide fast, exceptional service. The company serves a wide range of industries, including SaaS, education, logistics, and e-commerce, helping them scale their support operations and improve customer interactions.

How much funding has Help Scout raised?

Help Scout has raised a total of $52M in funding. The most recent round on record is Series B1.

Where is Help Scout headquartered?

Help Scout is headquartered in Boston, United States.

When was Help Scout founded?

Help Scout was founded in 2011.

What industry does Help Scout operate in?

Help Scout operates in Customer Support Software, Help Desk Software, Knowledge Base Software, Live Chat Software, AI Assistant, Customer Service Automation.

How many employees does Help Scout have?

Help Scout has approximately 292 people on record.