Help Scout
Agent43Agent Readiness: 43/100. Above median. Measured by StartupHub.ai. Median 41.Customer support platform blending AI and human tools for scalable, personalized customer interactions.
About
Help Scout offers intuitive and affordable customer service software that consolidates all support channels into a single platform. Its core product includes a shared inbox, AI-powered assistance, a knowledge base, and messaging tools to enable teams to provide fast, exceptional service. The company serves a wide range of industries, including SaaS, education, logistics, and e-commerce, helping them scale their support operations and improve customer interactions.
Key facts
At-a-glance profile data
- Website
- helpscout.com
- Headquarters
- Boston, United States
- Founded
- 2011
- Employees
- 292
- Total funding
- $52M (Series B1)
- Business model
- B2B
Help Scout pricing
| Plan | Price | Includes |
|---|---|---|
| Free | $0 / month | Up to 5 users, 1 Inbox and 1 Docs site, 100 contacts per month |
| Standard | $25 / month | Up to 25 users, 2 Inboxes included (additional Inboxes $10 per month), Unlimited contacts, tags and saved replies |
| Plus | $45 / month | Up to 50 users, 5 Inboxes included (additional Inboxes $10 per month), Advanced workflows |
| Pro | $75 / month | Unlimited users (minimum 10), 10 Inboxes included (additional Inboxes $10 per month), Unlimited workflows and unlimited SLA policies |
| AI Answers Add-on | $0.75 / resolution | AI assistant that instantly resolves customer requests, Pay per resolution on a monthly basis, 3-month free trial |
Per user per month pricing. Annual billing saves 16 percent. Additional Inboxes $10 per month on Standard, Plus and Pro. Free plan limited to 5 users, 1 Inbox and 1 Docs site.
Plans as published by Help Scout, checked September 2026. Current prices on helpscout.com
Funding rounds
| Date | Round | Amount | Lead investors |
|---|---|---|---|
| 20 Jan 2021 | Series B1 | $40M | Lead Edge Capital |
| 7 Feb 2017 | Series B | $5M | - |
| 12 Mar 2015 | Series A | $6M | Foundry Group |
| 1 Mar 2011 | Seed | $800K | - |
Tech stack
Detected on helpscout.com, last scanned 27 Sept 2026. Run your own scan
- Support
- Help Scout, HubSpot
- CMS / Builders
- Ghost
- CDN
- Vercel
- Email provider
- Google Workspace
- Status page
- Statuspage
Frequently asked
How much funding has Help Scout raised?
Help Scout has raised a total of $52M in funding. The most recent round on record is Series B1.
How many employees does Help Scout have?
Help Scout has approximately 292 people on record.