About
Fin, formerly Intercom, Inc., is a software company that provides an AI-driven customer service and messaging platform. It offers a helpdesk solution designed for the AI Agent era, featuring its natively integrated AI Agent, Fin, enabling seamless collaboration between AI and human agents, offering an omnichannel inbox, AI-powered ticketing, and real-time assistance to deliver perfect customer experiences.
Key facts
At-a-glance profile data
- Website
- intercom.com
- Headquarters
- San Francisco, United States
- Founded
- 2011
- Employees
- 1,102
- Total funding
- $655M (Series C-1)
- Business model
- B2B
Fin pricing
| Plan | Price | Includes |
|---|---|---|
| Fin AI Agent Standalone | $0.99 / outcome | No seats required, Works with current helpdesk including Salesforce, No setup, integration, or platform fees |
| Essential | $0.99 / outcome | $29 per seat per month, Includes Fin AI Agent, Messenger and shared inbox and ticketing system |
| Advanced | $0.99 / outcome | $85 per seat per month, Every Essential feature plus multiple team Inboxes, Workflows automation builder and round robin assignment |
| Expert | $0.99 / outcome | $132 per seat per month, Every Advanced feature plus SSO and identity management, HIPAA support and service level agreements |
Billed annually or monthly. An outcome is counted when customer confirms issue is resolved, does not ask for more help after Fin responds, or Fin completes a workflow including handoffs.
Plans as published by Fin, checked September 2026. Current prices on intercom.com
Funding rounds
| Date | Round | Amount | Lead investors |
|---|---|---|---|
| 15 Apr 2026 | Series C-1 | $50M | Index Ventures |
| 9 Mar 2026 | Debt Financing | $250M | - |
| 1 Jan 2018 | Series D | $125M | Kleiner Perkins |
| 22 Jan 2014 | Series B | $23M | Bessemer Venture Partners |
| 1 Jan 2012 | Seed | $1M | - |
Tech stack
Detected on intercom.com, last scanned 4 Sept 2026. Run your own scan
- Frontend
- Next.js
- Payments
- Apple Pay
- Support
- Intercom
- CDN
- Vercel
- Email provider
- Google Workspace
- Email marketing
- Adobe Marketo
Frequently asked
How much funding has Fin raised?
Fin has raised a total of $655M in funding. The most recent round on record is Series C-1.
How many employees does Fin have?
Fin has approximately 1,102 people on record.