About
Fin, formerly Intercom, Inc., is a software company that provides an AI-driven customer service and messaging platform. It offers a helpdesk solution designed for the AI Agent era, featuring its natively integrated AI Agent, Fin, enabling seamless collaboration between AI and human agents, offering an omnichannel inbox, AI-powered ticketing, and real-time assistance to deliver perfect customer experiences.
Listed competitors
Drift is a conversational engagement platform built around AI-powered chatbots, predictive routing, and CRM integrations primarily focused on marketing and sales, whereas Fin focuses on customer support.
Help Scout offers a lightweight, email-style shared inbox and knowledge base, focusing on simplicity for customer conversations, which may lack the advanced AI automation of Fin.
Freshworks provides a suite of business software, including customer service, sales, and marketing tools, offering a more comprehensive platform compared to Fin's specialized AI customer service.
Zendesk is a service-first CRM company, offering a broader suite of customer service tools, while Fin focuses on an AI-driven messaging platform.
Gorgias is an e-commerce-focused help desk that streamlines customer service for online stores, providing specific integrations and features for e-commerce businesses, unlike Fin's broader application.
Key facts
At-a-glance profile data
- Website
- intercom.com
- Headquarters
- San Francisco, United States
- Founded
- 2011
- Employees
- 1,102
- Total funding
- $654M (Series C-1)
- Business model
- B2B
Fin pricing
| Plan | Price |
|---|---|
| Fin AI Agent StandaloneNo seats required, Works with current helpdesk including Salesforce, No setup, integration, or platform fees | $0.99 / outcome |
| Essential$29 per seat per month, Includes Fin AI Agent, Messenger and shared inbox and ticketing system | $0.99 / outcome |
| Advanced$85 per seat per month, Every Essential feature plus multiple team Inboxes, Workflows automation builder and round robin assignment | $0.99 / outcome |
| Expert$132 per seat per month, Every Advanced feature plus SSO and identity management, HIPAA support and service level agreements | $0.99 / outcome |
Billed annually or monthly. An outcome is counted when customer confirms issue is resolved, does not ask for more help after Fin responds, or Fin completes a workflow including handoffs.
Plans as published by Fin, checked September 2026. Current prices on intercom.com
Funding rounds
| Date | Round | Amount | Post-money | Lead investors |
|---|---|---|---|---|
| 15 Apr 2026 | Series C-1 | $50M | - | Index Ventures |
| 9 Mar 2026 | Debt Financing | $250M | - | - |
| 5 Mar 2018 | Series D | $125M | $1.3B | - |
| 1 Jan 2018 | Series D | $125M | - | Kleiner Perkins |
| 1 Jul 2015 | Series C | $60M | - | - |
| 1 Jul 2014 | Series B | $15M | - | - |
| 22 Jan 2014 | Series B | $23M | - | BVP Forge |
| 1 Jul 2013 | Series A | $5M | - | - |
| 26 Jan 2012 | Seed | $1M | - | - |
Tech stack
Detected on intercom.com, last scanned 4 Sept 2026. Run your own scan
- Frontend
- Next.js
- Payments
- Apple Pay
- Support
- Intercom
- CDN
- Vercel
- Email provider
- Google Workspace
- Email marketing
- Adobe Marketo
Frequently asked
How much funding has Fin raised?
Fin has raised a total of $654M in funding. The most recent round on record is Series C-1.
How many employees does Fin have?
Fin has approximately 1,102 people on record.
