Pylon
Agent44Agent Readiness: 44/100. Above median. Measured by StartupHub.ai. Median 41.Trust71Data Trust: 71/100. Above median. Measured by StartupHub.ai. Median 61.Pylon is an AI-powered, modern support system built for B2B companies to resolve customer issues faster across multiple channels.
About
Pylon is an agentic support platform purpose-built for B2B companies. It provides an all-in-one support platform that integrates a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), a modern chat widget, a knowledge base, and an AI support bot. Pylon helps B2B post-sales teams manage customer conversations, structure data, and automate workflows to deliver proactive customer support at scale.
Key facts
At-a-glance profile data
- Website
- usepylon.com
- Headquarters
- Bridgeton, United States
- Founded
- 2022
- Employees
- 183
- Total funding
- $31M (Series B)
- Business model
- B2B
Pylon pricing
Plans as published by Pylon. Current prices on usepylon.com
Funding rounds
| Date | Round | Amount | Lead investors |
|---|---|---|---|
| 19 Aug 2025 | Series B | $31M | Bain Capital Ventures, Matt Bornstein |
Tech stack
Detected on usepylon.com and in its job posts, last scanned 22 Sept 2026. Run your own scan
- Frontend
- jQuery, React
- Backend
- GraphQL
- Analytics
- Google Tag Manager, Meta Pixel
- Observability
- incident.io
- CMS / Builders
- Webflow, GitBook
- CDN
- Cloudflare
- Hosting
- AWS
- Email provider
- Google Workspace
- Email marketing
- Customer.io
“I tried Pylon a few months ago, and at the time, it was barely functional, more like an early prototype than a usable product. Seeing a16z lead a $17M Series A for them is surprising, it feels more like a figure for acquisition than investm…”
View on RedditSome comments are pulled from public discussions around the web (look for the source icon). Quotes are excerpts; click through to read the full thread.
Frequently asked
Is Pylon trustworthy and reputable?
StartupHub's Data Trust & Reputation score for Pylon is 71 out of 100, based on site security posture and privacy practices.
How much funding has Pylon raised?
Pylon has raised a total of $31M in funding. The most recent round on record is Series B.
How many employees does Pylon have?
Pylon has approximately 183 people on record.
Fast-growing B2B companies
Retool, a fast-growing YC company, uses Pylon to manage its customers, indicating a need for scalable B2B support solutions.
Fast-growing B2B companies
Hightouch, a fast-growing YC company, uses Pylon to manage its customers, demonstrating a need for efficient B2B customer operations.
Fast-growing B2B companies
Deel, a fast-growing YC company, uses Pylon to manage its customers, highlighting the platform's utility for scaling B2B customer support.
Fast-growing B2B companies
Vellum is a customer of Pylon, indicating that they have a need for an AI-native support platform for B2B teams.
B2B companies with chat-based customer communica
Merge, like other B2B companies, is shifting customer communication to chat platforms and would benefit from Pylon's real-time customer operations platform.
B2B companies with chat-based customer communica
Sardine, similar to other B2B companies, is moving customer communication to chat platforms and could leverage Pylon's real-time customer operations platform.
Confirmed customer relationships for Pylon. Speculative buyer-fit guesses are not shown.