Alternatives to Salesforce Service Cloud
The top Customer Service Software companies similar to Salesforce Service Cloud, ranked by relevance (named competitors first, then how closely their sectors overlap) and our 0-100 AI-readiness score. Each links to a full profile with funding and team.
DevRev Inc.67AI-native platformPalo Alto, United States$151.0M
Freshdesk66Customer Relationship ManagementSan Mateo, United States
Zendesk65Customer ServiceSan Francisco, United States$500K
Aquant62IndustrialNew York, United States$112.6M
Freshchat55Customer EngagementSan Mateo, United States$104.0M- KUKustomer50Customer Service CRMNew York, United States$173.5M
ASAPP20Conversational AINew York, United States$305.0M
Mavenoid55Stockholm, Sweden$45.9M
HubSpot Service Hub85Customer Service SoftwareCambridge, United States
HubSpot Sales Hub86CRMCambridge, United States$222.0M
Cvent85Event Management SoftwareTysons, United States$232.0M
Gainsight Customer Success70B2B SaaSSan Francisco, United States$405.3M
NetSuite70Enterprise SoftwareAustin, United States$120.0M
Litify61LegalTechNew York, United States$78.6M
Gainsight61Customer SuccessSan Francisco, United States$157.0M
Crisp42Customer EngagementParis, France
Oprata35CRM AutomationSan Francisco, United States$12.0M
Rakor Labs8CRMParis, France- FollowmateCRM
- WaypointhqField Service ManagementSan Francisco, United States
OperixaMarTech
MovegridField Service ManagementLondon, United Kingdom- OpernationField Service Management
- CrmcoeallianceCRM
Avalara85Tax ComplianceDurham, United States$500.0M- FOFounders Fund85Venture CapitalSan Francisco, USA$19.9B
1Password85CybersecurityToronto, Canada$1.2B
Qualtrics85Customer ExperienceProvo, United States$400.0M
Oracle Corporation77Enterprise SoftwareAustin, United States$26K
onertrust76AI GovernanceAtlanta, United States
Gong76Revenue IntelligenceSan Francisco, United States$590.0M
Gong75AIUnited States$583.1M
ActiveCampaign75Agentic AIChicago, United States$50.0M- KIKinaxis Inc.75Supply Chain ManagementOttawa, Canada
HubSpot CRM75CRMCambridge, United States$68.5M
Outreach75Sales Engagement PlatformSeattle, United States
SalesLoft71Sales EnablementAtlanta, United States$273.0M
WorkOS71Developer ToolsSan Francisco, United States$198.0M
Fin71AI AgentSan Francisco, United States$545.8M
FourKites71LogisticsTechChicago, United States$241.5M- MIMillTech71FintechLondon, United Kingdom$60.0M
Guru AI70Knowledge ManagementPhiladelphia, United States$67.0M
Acumatica70Enterprise SoftwareBellevue, United States$48.3M- ZEZeta Global70Marketing TechnologyNew York City, United States$855.0M
Qualtrics Strategy & Research70Experience ManagementProvo, United States$900.0M
Everbridge, Inc.70Enterprise SoftwareBurlington, United States$18.0M
Zoomin70EnterpriseTel Aviv, Israel$66.0M
sprinklr69AINew York, United States$413.5M
PagerDuty68Incident ManagementSan Francisco, United States$523.9M
KnowBe468CybersecurityClearwater, United States$402.2M
Slack67SaaSSan Francisco, United States$1.4B
Kyriba Corporation67FintechSan Diego, United States$215.6M
Orion Advisor Solutions67FintechOmaha, United States$223.0M
Clari67Revenue OperationsSunnyvale, United States$296.0M
Modern Treasury67FintechSan Francisco, United States$145.1M
Visma66Business/Productivity SoftwareOslo, Norway$9.8B
Pendo66Product AnalyticsRaleigh, United States$458.5M
Collibra Platform66Data GovernanceNew York, United States
Salesforce Einstein66CRMSan Francisco, United States$65.0M
Decagon65AI AgentSan Francisco, United States$491.0M
| Company | Sector | HQ | Funding | Score |
|---|---|---|---|---|
| DevRev Inc. | AI-native platform | Palo Alto, United States | $151.0M | 67 |
| Freshdesk | Customer Relationship Management | San Mateo, United States | — | 66 |
| Zendesk | Customer Service | San Francisco, United States | $500K | 65 |
| Aquant | Industrial | New York, United States | $112.6M | 62 |
| Freshchat | Customer Engagement | San Mateo, United States | $104.0M | 55 |
| KUKustomer | Customer Service CRM | New York, United States | $173.5M | 50 |
| ASAPP | Conversational AI | New York, United States | $305.0M | 20 |
| Mavenoid | — | Stockholm, Sweden | $45.9M | 55 |
| HubSpot Service Hub | Customer Service Software | Cambridge, United States | — | 85 |
| HubSpot Sales Hub | CRM | Cambridge, United States | $222.0M | 86 |
| Cvent | Event Management Software | Tysons, United States | $232.0M | 85 |
| Gainsight Customer Success | B2B SaaS | San Francisco, United States | $405.3M | 70 |
| NetSuite | Enterprise Software | Austin, United States | $120.0M | 70 |
| Litify | LegalTech | New York, United States | $78.6M | 61 |
| Gainsight | Customer Success | San Francisco, United States | $157.0M | 61 |
| Crisp | Customer Engagement | Paris, France | — | 42 |
| Oprata | CRM Automation | San Francisco, United States | $12.0M | 35 |
| Rakor Labs | CRM | Paris, France | — | 8 |
| CRM | — | — | — | |
| Field Service Management | San Francisco, United States | — | — | |
| Operixa | MarTech | — | — | — |
| Movegrid | Field Service Management | London, United Kingdom | — | — |
| Field Service Management | — | — | — | |
| CRM | — | — | — | |
| Avalara | Tax Compliance | Durham, United States | $500.0M | 85 |
| FOFounders Fund | Venture Capital | San Francisco, USA | $19.9B | 85 |
| 1Password | Cybersecurity | Toronto, Canada | $1.2B | 85 |
| Qualtrics | Customer Experience | Provo, United States | $400.0M | 85 |
| Oracle Corporation | Enterprise Software | Austin, United States | $26K | 77 |
| onertrust | AI Governance | Atlanta, United States | — | 76 |
| Gong | Revenue Intelligence | San Francisco, United States | $590.0M | 76 |
| Gong | AI | United States | $583.1M | 75 |
| ActiveCampaign | Agentic AI | Chicago, United States | $50.0M | 75 |
| KIKinaxis Inc. | Supply Chain Management | Ottawa, Canada | — | 75 |
| HubSpot CRM | CRM | Cambridge, United States | $68.5M | 75 |
| Outreach | Sales Engagement Platform | Seattle, United States | — | 75 |
| SalesLoft | Sales Enablement | Atlanta, United States | $273.0M | 71 |
| WorkOS | Developer Tools | San Francisco, United States | $198.0M | 71 |
| Fin | AI Agent | San Francisco, United States | $545.8M | 71 |
| FourKites | LogisticsTech | Chicago, United States | $241.5M | 71 |
| MIMillTech | Fintech | London, United Kingdom | $60.0M | 71 |
| Guru AI | Knowledge Management | Philadelphia, United States | $67.0M | 70 |
| Acumatica | Enterprise Software | Bellevue, United States | $48.3M | 70 |
| ZEZeta Global | Marketing Technology | New York City, United States | $855.0M | 70 |
| Qualtrics Strategy & Research | Experience Management | Provo, United States | $900.0M | 70 |
| Everbridge, Inc. | Enterprise Software | Burlington, United States | $18.0M | 70 |
| Zoomin | Enterprise | Tel Aviv, Israel | $66.0M | 70 |
| sprinklr | AI | New York, United States | $413.5M | 69 |
| PagerDuty | Incident Management | San Francisco, United States | $523.9M | 68 |
| KnowBe4 | Cybersecurity | Clearwater, United States | $402.2M | 68 |
| Slack | SaaS | San Francisco, United States | $1.4B | 67 |
| Kyriba Corporation | Fintech | San Diego, United States | $215.6M | 67 |
| Orion Advisor Solutions | Fintech | Omaha, United States | $223.0M | 67 |
| Clari | Revenue Operations | Sunnyvale, United States | $296.0M | 67 |
| Modern Treasury | Fintech | San Francisco, United States | $145.1M | 67 |
| Visma | Business/Productivity Software | Oslo, Norway | $9.8B | 66 |
| Pendo | Product Analytics | Raleigh, United States | $458.5M | 66 |
| Collibra Platform | Data Governance | New York, United States | — | 66 |
| Salesforce Einstein | CRM | San Francisco, United States | $65.0M | 66 |
| Decagon | AI Agent | San Francisco, United States | $491.0M | 65 |