Gainsight Customer Success
Agent55Agent Readiness: 55/100. Top 25%. Measured by StartupHub.ai. Median 41.Trust95Data Trust: 95/100. Top 25%. Measured by StartupHub.ai. Median 61.Customer Success and Product Experience software platform for customer retention and growth.
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About
Gainsight provides Customer Success and Product Experience software, including AI-powered solutions for customer engagement and autonomous agents for CS workflows. Their platform, Gainsight CustomerOS, aims to improve retention, expansion, and efficiency by offering unified customer insights and driving proactive engagement. They serve customer success, product, customer experience, revenue and sales, IT and analytics, executives, and community teams.
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Key facts
- Website
- gainsight.com
- Headquarters
- San Francisco, United States
- Founded
- 2009
- Employees
- 1,116
- Total funding
- $293M (Series E)
- Business model
- B2B
Gainsight Customer Success pricing
| Product | Plan | Price |
|---|---|---|
| Gainsight Customer Success | Essentials10 Full Users, 100 Customers Per User, Unlimited Viewer Licenses | Contact sales |
| Gainsight Customer Success | Enterprise20 Full Users, 200 Customers Per User, Unlimited Viewer Licenses | Contact sales |
| Skilljar by Gainsight | Essentials1 Academy site, Unlimited Seats and Courses, Standard Integrations | Contact sales |
| Skilljar by Gainsight | Professional2 Academy sites, Premium Integrations and Features, Single Sign On for Admins | Contact sales |
| Skilljar by Gainsight | Enterprise3 Academy sites, More Premium Integrations, Sandbox Organization | Contact sales |
| Gainsight Product Experience | Free TrialProduct Analytics, In-App Guides and Engagements, In-App Hub | Contact sales |
Both tiers require Request Pricing. Essentials is for growing businesses looking to start fast. Enterprise is the full power of the leading CS platform.
Plans support every stage of the Customer Education journey. Professional includes everything in Essentials. Enterprise includes everything in Professional.
Plans as published by Gainsight Customer Success, checked September 2026. Current prices on gainsight.com
Funding rounds
| Date | Round | Amount | Post-money | Lead investors |
|---|---|---|---|---|
| 9 May 2017 | Series E | $52M | Lightspeed Venture Partners | |
| 1 Mar 2017 | Series D | $70M | ||
| 12 Nov 2015 | Series D | $50M | $400M | Insight Partners, Bain Capital Ventures (BCV) |
| 1 Oct 2014 | Series C | $25M | Bessemer Venture Partners | |
| 1 Jan 2014 | Series C | $51M | ||
| 17 Apr 2013 | Other Equity | $9M | Battery Ventures | |
| 1 Jan 2013 | Series B | $25M | ||
| 1 Apr 2012 | Seed | $250K | Cultivation Capital | |
| 1 Jan 2012 | Series A | $10M | ||
| 1 Jan 2010 | Seed | $1M |
Tech stack
Detected on gainsight.com, last scanned 22 Oct 2026. Run your own scan
- Frontend
- jQuery, Bootstrap
- Analytics
- Google Tag Manager
- SEO
- Yoast SEO
- CMS / Builders
- WordPress
- CDN
- Cloudflare
- Email provider
- Mimecast, Google Workspace
- Email marketing
- Mailgun
- Cookie consent
- OneTrust
- Status page
- Statuspage
- Hiring platform
- Jibe
- Affiliate program
- Self-hosted affiliate
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Frequently asked
Is Gainsight Customer Success trustworthy and reputable?
StartupHub's Data Trust & Reputation score for Gainsight Customer Success is 95 out of 100, a trusted rating, based on site security posture, privacy practices, malware and phishing checks, and public reputation signals.
How much funding has Gainsight Customer Success raised?
Gainsight Customer Success has raised a total of $293M in funding. The most recent round on record is Series E.
How many employees does Gainsight Customer Success have?
Gainsight Customer Success has approximately 1,116 people on record.
Does Gainsight Customer Success have an affiliate program?
Yes, Gainsight Customer Success has an affiliate program. The program runs on Self-hosted affiliate. Register here: www.gainsight.com/affiliates
SEC filings, insider activity, nonprofit links and pay benchmarks for Gainsight Customer Success:
Company details: from public sources. Funding: no announced round on file. Ownership: not yet claimed by the company. Scores: measured by named tools; each links to its method. Our rules
