Alternatives to ManageEngine ServiceDesk Plus
The top IT Service Management (ITSM) companies similar to ManageEngine ServiceDesk Plus, ranked by relevance (named competitors first, then how closely their sectors overlap) and our 0-100 AI-readiness score. Each links to a full profile with funding and team.
Freshservice66Cloud ComputingSan Mateo, USA$63.0M
ServiceNow72Enterprise SoftwareSanta Clara, United States$69.0M
JIRA Service Management28ITSMSydney, Australia$118K
Zendesk65Customer ServiceSan Francisco, United States$500K- MIMicro Focus SMAX50IT Service Management (ITSM)Newbury, United Kingdom$141.0M
HappyFox29CRMIrvine, United States- BMBMC Helix ITSM90IT Service Management (ITSM)Houston, United States
Intercom (Fin by Intercom)71Voice AgentSan Francisco, United States$911.0M
Swish.ai64EnterpriseTel Aviv, Israel$52.6M
Nirvana63Insurance Eligibility & Benefits VerificationNew York, United States$106.4M
Third Way Health63HealthcareNew York, United States$16.6M
Gorgias63Customer Service AutomationMontreal, Canada$101.3M
hellopatient62HealthcareTel Aviv, Israel$57.6M
Graas62Agentic AITel Aviv, Israel$59.0M
Freshworks62AISan Mateo, United States$150.0M
Strada62InsuranceSan Francisco, United States$7.5M- CACapacity61Customer Service AutomationSt. Louis, United States$26.0M
Help Scout61Customer Support SoftwareBoston, United States$61.8M
Kore.ai59Agentic AIOrlando, United States$165.0M
Harbinger58Conversational AISan Francisco, United States$393.0M
Minded57Agentic AISan Francisco, United States$12.0M
Valerie Health56HealthcareSan Francisco, United States$39.0M
Perspective AI55EnterpriseSan Francisco, United States$12.0M
Element155Agentic AISan Francisco, United States
Lua Global55Agentic AISan Francisco, United States$15.8M- HAHala55Agentic AISan Francisco, United States$180.0M
Marblism55Agentic AISan Francisco, United States$10.0M
Jumps54FintechSalt Lake City, United States
Interai54Enterprise$13.3M
Afori54InsurTechBarcelona, Spain$105.3M- SEservient54Customer Service AutomationSan Francisco, United States$12.0M
Tuvis52EnterpriseTel Aviv, Israel$11.0M
Sema4.ai51Agentic AISan Francisco, United States$80.0M- INInvisible Technologies50Agentic AISan Francisco, United States$127.1M
Mongoose AI49HealthTechNew York, USA$63.0M- EMemmi48Conversational AINew York, United States$8.0M
- VIVicentra48Customer Service AutomationTel Aviv, Israel$157.2M
Lyzr AI48Agentic AISan Francisco, United States$4.0M
Infraspeak47Facilities Management SoftwarePorto, Portugal
Domos47Agentic AINew York, United States
Ability.ai47AI InfrastructureSan Francisco, United States$1.1M- Valis47Agentic AISan Francisco, United States
Sierra AI46Agentic AISan Francisco, United States$505.0M
Cercli46Conversational AITel Aviv, Israel$13.2M- HAHarmonica45Customer Service AutomationTel Aviv, Israel
Luminal45Customer Service AutomationSan Francisco, United States$5.3M- Cloud Bear45Agentic AITel Aviv, Israel$2.0M
Baystack45AI AgentSan Francisco, United States$1.0M- OBoBot.ai45Conversational AITel Aviv, Israel$4.7M
Wisprflow.ai45Sales Automation$43.1M
Hyper44Conversational AISan Francisco, United States$12.3M
Tidalwave44Conversational AISan Francisco, United States$22.0M
Circuit44Conversational AISan Francisco, United States$48.3M
Rivvun AI44Conversational AIBengaluru, India$7.5M
HiJiffy44Travel TechLisbon, Portugal$1.0M
Arcade AI, Inc44Agentic AISan Francisco, United States$15.0M
Kima AI43AI AgentsTel Aviv, Israel
Canid42Customer Service AutomationSan Francisco, United States$10.0M
GuruSup42Agentic AIValencia, Spain$1.3M
Cube942AI AgentTel Aviv, Israel$1.5M
| Company | Sector | HQ | Funding | Score |
|---|---|---|---|---|
| Freshservice | Cloud Computing | San Mateo, USA | $63.0M | 66 |
| ServiceNow | Enterprise Software | Santa Clara, United States | $69.0M | 72 |
| JIRA Service Management | ITSM | Sydney, Australia | $118K | 28 |
| Zendesk | Customer Service | San Francisco, United States | $500K | 65 |
| MIMicro Focus SMAX | IT Service Management (ITSM) | Newbury, United Kingdom | $141.0M | 50 |
| HappyFox | CRM | Irvine, United States | — | 29 |
| BMBMC Helix ITSM | IT Service Management (ITSM) | Houston, United States | — | 90 |
| Intercom (Fin by Intercom) | Voice Agent | San Francisco, United States | $911.0M | 71 |
| Swish.ai | Enterprise | Tel Aviv, Israel | $52.6M | 64 |
| Nirvana | Insurance Eligibility & Benefits Verification | New York, United States | $106.4M | 63 |
| Third Way Health | Healthcare | New York, United States | $16.6M | 63 |
| Gorgias | Customer Service Automation | Montreal, Canada | $101.3M | 63 |
| hellopatient | Healthcare | Tel Aviv, Israel | $57.6M | 62 |
| Graas | Agentic AI | Tel Aviv, Israel | $59.0M | 62 |
| Freshworks | AI | San Mateo, United States | $150.0M | 62 |
| Strada | Insurance | San Francisco, United States | $7.5M | 62 |
| CACapacity | Customer Service Automation | St. Louis, United States | $26.0M | 61 |
| Help Scout | Customer Support Software | Boston, United States | $61.8M | 61 |
| Kore.ai | Agentic AI | Orlando, United States | $165.0M | 59 |
| Harbinger | Conversational AI | San Francisco, United States | $393.0M | 58 |
| Minded | Agentic AI | San Francisco, United States | $12.0M | 57 |
| Valerie Health | Healthcare | San Francisco, United States | $39.0M | 56 |
| Perspective AI | Enterprise | San Francisco, United States | $12.0M | 55 |
| Element1 | Agentic AI | San Francisco, United States | — | 55 |
| Lua Global | Agentic AI | San Francisco, United States | $15.8M | 55 |
| HAHala | Agentic AI | San Francisco, United States | $180.0M | 55 |
| Marblism | Agentic AI | San Francisco, United States | $10.0M | 55 |
| Jumps | Fintech | Salt Lake City, United States | — | 54 |
| Interai | Enterprise | — | $13.3M | 54 |
| Afori | InsurTech | Barcelona, Spain | $105.3M | 54 |
| SEservient | Customer Service Automation | San Francisco, United States | $12.0M | 54 |
| Tuvis | Enterprise | Tel Aviv, Israel | $11.0M | 52 |
| Sema4.ai | Agentic AI | San Francisco, United States | $80.0M | 51 |
| INInvisible Technologies | Agentic AI | San Francisco, United States | $127.1M | 50 |
| Mongoose AI | HealthTech | New York, USA | $63.0M | 49 |
| EMemmi | Conversational AI | New York, United States | $8.0M | 48 |
| VIVicentra | Customer Service Automation | Tel Aviv, Israel | $157.2M | 48 |
| Lyzr AI | Agentic AI | San Francisco, United States | $4.0M | 48 |
| Infraspeak | Facilities Management Software | Porto, Portugal | — | 47 |
| Domos | Agentic AI | New York, United States | — | 47 |
| Ability.ai | AI Infrastructure | San Francisco, United States | $1.1M | 47 |
| Agentic AI | San Francisco, United States | — | 47 | |
| Sierra AI | Agentic AI | San Francisco, United States | $505.0M | 46 |
| Cercli | Conversational AI | Tel Aviv, Israel | $13.2M | 46 |
| HAHarmonica | Customer Service Automation | Tel Aviv, Israel | — | 45 |
| Luminal | Customer Service Automation | San Francisco, United States | $5.3M | 45 |
| Agentic AI | Tel Aviv, Israel | $2.0M | 45 | |
| Baystack | AI Agent | San Francisco, United States | $1.0M | 45 |
| OBoBot.ai | Conversational AI | Tel Aviv, Israel | $4.7M | 45 |
| Wisprflow.ai | Sales Automation | — | $43.1M | 45 |
| Hyper | Conversational AI | San Francisco, United States | $12.3M | 44 |
| Tidalwave | Conversational AI | San Francisco, United States | $22.0M | 44 |
| Circuit | Conversational AI | San Francisco, United States | $48.3M | 44 |
| Rivvun AI | Conversational AI | Bengaluru, India | $7.5M | 44 |
| HiJiffy | Travel Tech | Lisbon, Portugal | $1.0M | 44 |
| Arcade AI, Inc | Agentic AI | San Francisco, United States | $15.0M | 44 |
| Kima AI | AI Agents | Tel Aviv, Israel | — | 43 |
| Canid | Customer Service Automation | San Francisco, United States | $10.0M | 42 |
| GuruSup | Agentic AI | Valencia, Spain | $1.3M | 42 |
| Cube9 | AI Agent | Tel Aviv, Israel | $1.5M | 42 |