Freshworks
Agent46Agent Readiness: 46/100. Above median. Measured by StartupHub.ai. Median 41.Trust90Data Trust: 90/100. Top 25%. Measured by StartupHub.ai. Median 61.Cloud-based software company providing AI-powered customer service, IT service management, and CRM solutions.
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About
Freshworks provides a suite of cloud-based software tools designed to help businesses improve customer engagement, streamline IT service management, and optimize sales and marketing operations. Their platform is known for being user-friendly, quick to implement, and cost-effective, targeting businesses of all sizes looking to enhance productivity and customer satisfaction.
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Key facts
- Website
- freshworks.com
- Headquarters
- San Mateo, United States
- Founded
- 2010
- Total funding
- $150M (Series H)
- Business model
- B2B
Freshworks pricing
| Plan | Price |
|---|---|
| FreeEmail, chat, and phone support, Basic ticket management, Limited automation | $0 / month |
| GrowthAll Free features, Email, chat, phone, social media support, Customizable ticket fields | $15 / month |
| ProAll Growth features, Advanced automation, SLA management | $49 / month |
| EnterpriseAll Pro features, Custom roles and permissions, Dedicated account manager | $99 / month |
Prices are per agent per month, billed annually. Monthly billing is also available at a higher rate.
Plans as published by Freshworks, checked September 2026. Current prices on freshworks.com
Funding rounds
| Date | Round | Amount | Post-money | Lead investors |
|---|---|---|---|---|
| 13 Nov 2019 | Series H | $150M | $3.5B | Sequoia Capital, CapitalG |
Tech stack
Detected on freshworks.com, last scanned 13 Sept 2026. Run your own scan
- Support
- Freshdesk
- CMS / Builders
- Docebo
- CDN
- Cloudflare
- Hosting
- AWS
- Email provider
- Google Workspace
- Email marketing
- Adobe Marketo
Freshworks scores 90. Does yours?
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Frequently asked
Is Freshworks trustworthy and reputable?
StartupHub's Data Trust & Reputation score for Freshworks is 90 out of 100, a trusted rating, based on site security posture, privacy practices, malware and phishing checks, and public reputation signals.
How much funding has Freshworks raised?
Freshworks has raised a total of $150M in funding. The most recent round on record is Series H.
Public record
SEC filings, insider activity, nonprofit links and pay benchmarks for Freshworks
