C
Capacity is an AI-powered support automation platform that helps organizations drive down support costs, improve efficiency, and boost customer and employee satisfaction across various channels.
About
Capacity, founded in 2017 by David Karandish and Chris Sims as part of the Equity.com incubator, is an omnichannel AI-powered support automation platform headquartered in St. Louis. It aims to help nearly 20,000 companies worldwide drive down support costs, improve knowledge access, and increase efficiency through practical and generative AI. The platform automates support across chat, SMS, voice, web, and email, integrating with helpdesks and other systems. Capacity offers solutions including intelligent virtual agents for inquiry resolution, employee enablement and agent assist for real-time guidance, and process automation for streamlining tasks. It emphasizes unified knowledge, 250+ integrations, and expert implementation, leading to increased deflections, reduced handle times, and improved conversions for its users.
Tags
Total Employees
623
Current headcount
Performance
Company Timeline
No timeline data for this period
Score Breakdown
62Traction
57Team
60Visibility
35Profile
65Community
0Discussion (0)
Join the discussion
No comments yet. Be the first to share your thoughts!
Frequently Asked Questions
What does Capacity do?
Capacity, founded in 2017 by David Karandish and Chris Sims as part of the Equity.com incubator, is an omnichannel AI-powered support automation platform headquartered in St. Louis. It aims to help nearly 20,000 companies worldwide drive down support costs, improve knowledge access, and increase efficiency through practical and generative AI. The platform automates support across chat, SMS, voice, web, and email, integrating with helpdesks and other systems. Capacity offers solutions including i…
How much funding has Capacity raised?
Capacity has raised a total of $26M in funding.
When was Capacity founded?
Capacity was founded in 2017.
How many employees does Capacity have?
Capacity has approximately 623 people on record.