Decagon
AI-powered customer support platform that uses autonomous AI agents to resolve complex customer inquiries.
Check the tech stack behind decagon.ai. Find a founder email at decagon.ai.
About
Decagon offers an AI-native platform that enables enterprises to build, optimize, and scale AI agents for customer service. Their core product, Duet Autopilot, provides human-like conversational AI across channels like voice, chat, and email, allowing businesses to deliver personalized customer experiences. Decagon serves various industries including retail, travel & hospitality, technology, financial services, health & wellness, media, and telecommunications. Teams look it up for AI Agent, Conversational AI, Customer Service Automation.
Frequently asked
What does Decagon do?
Decagon is an AI Agent company that offers Platform. Teams look it up for Conversational AI, Customer Service Automation, Enterprise Software. It is based in San Francisco, United States and was founded in 2023. Public records show about 481 people and $491M raised. Compare it on funding, headcount, reviews and nearby alternatives rather than the marketing line alone.
How much funding has Decagon raised?
Decagon has raised a total of $491M in funding. The most recent round on record is Series D.
Where is Decagon headquartered?
Decagon is headquartered in San Francisco, United States.
When was Decagon founded?
Decagon was founded in 2023.
What industry does Decagon operate in?
Decagon operates in AI Agent, Conversational AI, Customer Service Automation, Enterprise Software, Large Language Model.
How many employees does Decagon have?
Decagon has approximately 481 people on record.
Salesforce Agentforce
Decagon and Salesforce Agentforce both offer AI agents for customer service, with Decagon focusing on autonomous resolution of complex inquiries and Salesforce integrating AI into its broader CRM platform.
Zendesk AI
Decagon and Zendesk AI both provide AI-powered customer support solutions, with Decagon specializing in AI agents for end-to-end task handling and Zendesk incorporating AI for ticket routing and agent assistance within its existing platform
Microsoft Dynamics 365 Customer Service
While not explicitly listed as a direct competitor for a specific product, Microsoft offers Dynamics 365 Customer Service with AI capabilities that overlap with Decagon's focus on enhancing customer experience through AI agents.
Confirmed customer relationships for Decagon. Speculative buyer-fit guesses are not shown.
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Google PageSpeed mobile performance for the company’s own site. Measured by Google, not by us.
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“We're evaluating AI customer support platforms, and Decagon is one of the vendors on our shortlist. The demos have been impressive, but we're also hearing mixed feedback around implementation time, pricing, and the effort needed to get ever…”
View on Reddit“Anyone have experience with CX tools like Sierra AI and Decagon? Reviews all look great online but I’m curious what people actually think of them. Worth the hype?”
View on Reddit“Curious if anyone here has insight into Sierra, Decagon, or Giga or the space as a whole. Specifically interested in: How differentiated are their products really? Based on marketing post, it seems clear they have PMF, but how real is that?…”
View on Reddit“I have shortlisted a few solutions basis market buzz, but wanted to get a first-hand opinion from folks who have actually evaluated, implemented, or used any of these to separate hype from real value: - Zendesk Advanced AI - Decagon - Sierr…”
View on RedditSome comments are pulled from public discussions around the web (look for the source icon). Quotes are excerpts; click through to read the full thread.