About
Fin is an AI-driven customer service and messaging platform that resolves complex user queries end-to-end across various communication channels, including live chat, email, SMS, phone, and Slack. It is powered by a proprietary AI model called Apex, purpose-built for customer support, and aims to improve autonomous resolution, reduce cost-to-serve, and accelerate AI adoption for businesses. The platform is designed to handle sensitive issues in regulated sectors and integrates with major enterprise software platforms.
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“Skrill had scammed me by charging inactivity fees for a dormant account and I was not able to withdraw the funds due to issues with how my…” r/skrill
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Key facts
- Website
- finai.com
- Headquarters
- San Francisco, United States
- Founded
- 2016
- Employees
- 1,160
- Total funding
- $250M (Debt)
- Business model
- B2B SaaS
Funding rounds
| Date | Round | Amount | Lead investors |
|---|---|---|---|
| 1 Mar 2026 | Debt | $250M |
Fin AI scores 35. Does yours?
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5 reviews from Reddit gathered in one place
If you’ve ever wondered why Kalshi gives out these AI-generated or canned responses, know that their support team is led by a stay-at-home mom and it’s actually *FinAI* responding.
Fin answers the questions but not really solving my problem when asking for human agents, there were no reply for days i'm sure that there are probably a few things that i didn't do right myself, but they just seem to not care about their u…
I spent days stuck in the endless loop with their "Fin AI" bot. I opened multiple tickets. Complete radio silence. I started digging and realized this isn't an isolated glitch - Anthropic’s billing and provisioning pipeline seems fundamenta…
We've been struggling with getting Fin to answer simple questions that are in the training guides. It ignores stated rules. It's not clear on how dates and times work and it just makes things up sometimes. Anyone with a success story? Any a…
Getting a LOT of ads lately for Fin AI and I want to kick this guy. I hate AI and don't want to see ads for this $hit every godd&mn video. F AI generally but especially F Fin AI.
Each quote is copied word for word and links to where it was posted. Promotion and off-topic posts are filtered out.
Frequently asked
How much funding has Fin AI raised?
Fin AI has raised a total of $250M in funding. The most recent round on record is Debt.
How many employees does Fin AI have?
Fin AI has approximately 1,160 people on record.
Public record
SEC filings, insider activity, nonprofit links and pay benchmarks for Fin AI
