About
Decagon is an AI-native customer support company that develops AI agents capable of handling customer interactions from start to finish. These agents leverage generative AI and large language models to understand complex inquiries, take actions across backend systems, and autonomously resolve issues like processing refunds or canceling subscriptions. Decagon's platform aims to provide personalized, high-quality customer experiences at scale for enterprise clients.
Key facts
At-a-glance profile data
- Website
- decagon.ai
- Headquarters
- San Francisco, United States
- Founded
- 2023
- Employees
- 541
- Total funding
- $166M (Series C)
- Business model
- B2B
- Tags
- Customer SupportArtificial IntelligenceAI AgentConversational AICustomer Service Automation
Funding rounds
| Date | Round | Amount | Post-money | Lead investors |
|---|---|---|---|---|
| 23 Jun 2025 | Series C | $131M | $1.5B | Accel Partners, AH American Dynamism Fund II-B |
| 18 Jun 2024 | Seed | $5M | - | AH American Dynamism Fund II-B |
| 18 Jun 2024 | Series A | $30M | - | Accel Partners |
Tech stack
Detected on decagon.ai, last scanned 28 Sept 2026. Run your own scan
- Analytics
- Google Tag Manager, Segment, Meta Pixel
- Support
- HubSpot
- AI customer support
- Decagon
- CMS / Builders
- Webflow
- CDN
- Cloudflare, Vercel
- Email provider
- Google Workspace
- Status page
- BetterStack
- Video / media
- YouTube
Frequently asked
Is Decagon trustworthy and reputable?
StartupHub's Data Trust & Reputation score for Decagon is 73 out of 100, based on site security posture and privacy practices.
How much funding has Decagon raised?
Decagon has raised a total of $166M in funding. The most recent round on record is Series C.
How many employees does Decagon have?
Decagon has approximately 541 people on record.