At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Job Description
Gilead's mission is to discover, develop, and deliver therapies that will improve the lives of patients with life-threatening illnesses worldwide.
The Senior Staff Software Engineer serves as the primary support and operations lead for Research Informatics services. This role focuses on communication, training, documentation, user support, and operational excellence for systems used across drug discovery. The individual serves as the frontline communication channel for scientists, ensuring requests are addressed efficiently, information is communicated clearly, and platforms are effectively adopted.
The position combines user support, departmental communications, training, documentation, and Dotmatics project page administration. The role works closely with scientists, engineers, business analysts, platform owners, and IT to ensure systems remain useful, well-documented, and aligned with scientific needs.
Key Responsibilities
User Support & Request Coordination
Serve as the frontline communication channel for Research Informatics.
Monitor, prioritize, and coordinate user requests, questions, and enhancements.
Coordinate issue resolution with platform teams and other RI staff.
Escalate issues and communicate status to stakeholders.
Department Communications
Develop and distribute communications related to Research Informatics platforms, releases, outages, process changes, and training opportunities.
Manage communication channels, announcements, and distribution lists.
Coordinate communications for software upgrades and organizational initiatives.
Maintain visibility of support activities, services, and platform capabilities.
Training & User Enablement
Lead onboarding for new users.
Deliver training sessions, workshops, and office hours.
Create and maintain training materials, reference guides, and self-service resources.
Documentation & Knowledge Management
Maintain Confluence spaces, Jira resources, and departmental knowledge bases.
Create and update SOPs, user guides, FAQs, workflow documentation, and training materials.
Ensure documentation remains current and aligned with supported processes.
Dotmatics Project Page Administration
Create and manage project spaces, templates, metadata, dashboards, and project content.
Configure and maintain Dotmatics project pages following departmental standards.
Request Tracking & Operational Coordination
Manage support activities through Jira.
Track incidents, requests, enhancements, and operational tasks.
Prepare operational metrics and adoption reports.
Coordinate activities across RI, IT, vendors, and scientific stakeholders.
Platform Operations
Support testing, validation, and deployment activities.
Participate in change management and operational readiness reviews.
Coordinate user acceptance testing and communications.
Support vendor interactions and continuous improvement of support processes.
Basic Qualifications
Bachelor's degree with 6+ years relevant experience; OR
Master's degree with 4+ years relevant experience; OR
PhD with relevant experience.
Preferred Qualifications
Experience supporting scientific software platforms or research informatics systems.
Experience with ELNs, registration systems, scientific databases, or research applications.
Experience with Jira, Confluence, and knowledge-management platforms.
Strong customer-service, communication, and problem-solving skills.
The focus at this level is execution, coordination, communication, training, and operational excellence.
Promotion Indicator: Advancement from this grade occurs when an individual is measured primarily by the services, standards, processes, and organizational improvements they create rather than the activities they personally perform.
People Leader Accountabilities:
Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose.
Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.
For additional benefits information, visit:
https://www.gilead.com/careers/compensation-benefits-and-wellbeing
* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.
For jobs in the United States:
Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, and is dedicated to fostering an inclusive work environment comprised of diverse perspectives, backgrounds, and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact ApplicantAccommodations@gilead.com for assistance.
For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.
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Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law.
Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.
Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
For Current Gilead Employees and Contractors:
Please apply via the Internal Career Opportunities portal in Workday.