Redapto

Redapto is building self-improving systems for Customer Support Teams which improves CSAT and NRR, and drives more repeat purchases and referrals. The Problem: 33% of customers churn after one bad support experience Most QA teams review less than 5% of conversations, missing SOP gaps, and hallucinations Product velocity slows down because reps are not trained fast enough and knowledge bases fall behind Outdated sources lead to bad answers that frustrate customers and erode trust The Solution: Redapto runs checks on 100% of your interactions across chat, voice, and email allowing you to: Detect quality issues, hallucinations, and knowledge gaps in real time Include custom evals tailored to your brand tone, policies, compliance rules, and business goals Automatically design training materials, update SOPs, and knowledge bases, keeping your team on the same page Run agent simulations to test teams and humans before launch About Us: We first met while working together in a research lab fine-tuning NLP models before LLMs went mainstream, and since then, we have published papers at top conferences. At Coinbase, Anirudh built internal agent infrastructure, with some automations now saving over $2.5M per year.