Genesys Cloud CX
Cloud-based contact center solution for unified customer experiences across all channels.
About
Genesys Cloud CX provides a comprehensive, AI-powered contact center solution designed to deliver personalized experiences at scale across any channel. It offers capabilities for customer engagement, journey management, and workforce engagement, serving industries like banking, healthcare, retail, insurance, and government. The platform enables businesses to innovate continuously and scale globally with its cloud architecture and open platform.
Key facts
- Website
- genesys.com
- Headquarters
- Daly City, United States
- Founded
- 1990
- Total funding
- $3.9B (Strategic Investment)
- Valuation
- Private
- Business model
- B2B
- Tags
- Contact Center AI, Customer Service Automation, Conversational AI, Voice AI, AI Agent
Funding rounds
| Date | Round | Amount | Post-money | Lead investors |
|---|---|---|---|---|
| 31 Jul 2025 | Strategic Investment | $1.5B | - | Salesforce, ServiceNow |
| 1 Jul 2016 | Private Equity | $900M | $3.8B | - |
| 19 Oct 2011 | Acquisition | $1.5B | - | Technology Crossover Ventures (TCV) |
| 1 Oct 1990 | Seed | $150K | - | - |
Tech stack
Detected on genesys.com, last scanned 13 Aug 2026. Run your own scan
- Compliance
- SOC 2
- Frontend
- jQuery
- CMS / Builders
- WordPress
- CDN
- Cloudflare
- Hosting
- Google Cloud
- Email provider
- Mimecast
Strength of the site’s backlink profile, on Ahrefs’ 0-100 Domain Rating scale. Licensed third-party data, not our opinion.
How well an AI agent can read and use this site: structured data, clean markup, and whether key facts are reachable without running JavaScript. We scan the live site.
Google PageSpeed mobile performance for the company’s own site. Measured by Google, not by us.
Frequently asked
How much funding has Genesys Cloud CX raised?
Genesys Cloud CX has raised a total of $3.9B in funding. The most recent round on record is Strategic Investment.