Genesys Cloud CX
Agent53Agent Readiness: 53/100. Top 25%. Measured by StartupHub.ai. Median 41.Trust82Data Trust: 82/100. Top 25%. Measured by StartupHub.ai. Median 61.Cloud-based contact center solution for unified customer experiences across all channels.
About
Genesys Cloud CX provides a comprehensive, AI-powered contact center solution designed to deliver personalized experiences at scale across any channel. It offers capabilities for customer engagement, journey management, and workforce engagement, serving industries like banking, healthcare, retail, insurance, and government. The platform enables businesses to innovate continuously and scale globally with its cloud architecture and open platform.
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Key facts
- Website
- genesys.com
- Headquarters
- Daly City, United States
- Founded
- 1990
- Total funding
- $3.9B (Strategic Investment)
- Business model
- B2B
Genesys Cloud CX pricing
| Plan | Price |
|---|---|
| Genesys Cloud CX 1Voice channel, Call routing, Speech-enabled IVR | $75 / month |
Price is $75 USD per user per month billed annually for voice contact centers and associate users. Custom pricing available. License types include Named, Concurrent and Hourly.
Plans as published by Genesys Cloud CX, checked September 2026. Current prices on genesys.com
Funding rounds
| Date | Round | Amount | Post-money | Lead investors |
|---|---|---|---|---|
| 31 Jul 2025 | Strategic Investment | $1.5B | Salesforce, ServiceNow | |
| 1 Jul 2016 | Private Equity | $900M | $3.8B | |
| 19 Oct 2011 | Acquisition | $1.5B | Technology Crossover Ventures (TCV) | |
| 1 Oct 1990 | Seed | $150K |
Tech stack
Detected on genesys.com, last scanned 25 Sept 2026. Run your own scan
- Frontend
- jQuery
- Auth
- Okta
- CMS / Builders
- WordPress, Docebo
- CDN
- Cloudflare
- Hosting
- Google Cloud
- Email provider
- Mimecast
- Cookie consent
- OneTrust
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Frequently asked
Is Genesys Cloud CX trustworthy and reputable?
StartupHub's Data Trust & Reputation score for Genesys Cloud CX is 82 out of 100, a trusted rating, based on site security posture, privacy practices, malware and phishing checks, and public reputation signals.
How much funding has Genesys Cloud CX raised?
Genesys Cloud CX has raised a total of $3.9B in funding. The most recent round on record is Strategic Investment.
A tool we built
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SEC filings, insider activity, nonprofit links and pay benchmarks for Genesys Cloud CX:
Company details: from public sources. Funding: no announced round on file. Ownership: not yet claimed by the company. Scores: measured by named tools; each links to its method. Our rules
