Gainsight Customer Success vs Totango
Gainsight Customer Success vs Totango, compared side by side on 22 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: Gainsight Customer Success is on 70/100 and Totango on 61/100.
Where each one leads
Gainsight Customer Success
- our overall score: 70/100 against 61/100
- agent readiness: 47/100 against 42/100
- headcount: 1,116 against 133
- headcount growth: +11.6% against -3.0%
- funding raised: $405M against $128M
- LinkedIn following: 165,556 against 44,152
Totango
Leads on none of the measures we hold for both companies.
At a glance
| Measure | Gainsight Customer Success | Totango |
|---|---|---|
| What it is | Customer Success and Product Experience software platform for customer retention and growth. | Totango provides enterprise customer success software designed for unlimited scalability, helping cross-functional teams drive productivity, retention, and expansion. |
| Category | B2B SaaS, Enterprise Software, SaaS, Customer Success | Enterprise, Customer Success, Customer Success Platform, Customer Success Software |
| Sells toBusiness model | B2B | B2B |
| Offering | Platform | Software |
| Founded | 2009 | 2010 |
| Headquarters | San Francisco, United States | San Mateo, United States |
| Status | Active | Active |
Size, funding and growth
| Measure | Gainsight Customer Success | Totango |
|---|---|---|
| Employees | 1,116 | 133 |
| Headcount growthLast 12 months | +11.6% | -3.0% |
| Total funding | $405M | $128M |
| Latest round | Series E | Series D |
| LinkedIn followers | 165,556 | 44,152 |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | Gainsight Customer Success | Totango |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 70/100 | 61/100 |
| Traction | 60/100 | 60/100 |
| Team | 70/100 | 60/100 |
| Search visibility | 52/100 | 31/100 |
| Quality | 78/100 | 68/100 |
| Agent readinessHow well an AI agent can read and act on the site | D (47/100) | D (42/100) |
| Domain ratingLink authority, 0-100 | 79/100 | 73/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | Gainsight Customer Success | Totango |
|---|---|---|
| CDN | Cloudflare | Cloudflare |
| CMS | WordPress | Webflow |
| Frameworks | Jquery, Bootstrap | Not detected |
| Analytics | Google Tag Manager | Google Tag Manager, Linkedin Insight |
| Support stack | Not detected | HubSpot |
What users say
| Measure | Gainsight Customer Success | Totango |
|---|---|---|
| Reddit sentimentThreads we track | Not published | 0 positive, 3 negative across 6 threads |
“Built a free tool that evaluates CS platforms (Gainsight, ChurnZero, Totango etc) by talking to their AI agents and checking every claim. If you've evaluated CS platforms recently, you know how hard it is to tell which vendor's claims are r”r/CustomerSuccess
Gainsight Customer Success vs Totango: common questions
Which is better, Gainsight Customer Success or Totango?
On our 0-100 score Gainsight Customer Success rates higher (70/100 against 61/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 22 data points above: read the rows that match what you are buying for.
How do Gainsight Customer Success and Totango compare on the numbers?
Gainsight Customer Success leads on our overall score (70/100 against 61/100), agent readiness (47/100 against 42/100), headcount (1,116 against 133), headcount growth (+11.6% against -3.0%), funding raised ($405M against $128M), LinkedIn following (165,556 against 44,152).
What do real users say about Gainsight Customer Success and Totango?
Totango: 0 positive and 3 negative mentions across 6 Reddit threads we track, mostly in r/CustomerSuccess.
Read the full Gainsight Customer Success review and pricing or the Totango review and pricing. You can also browse other Gainsight Customer Success alternatives we track.