Freshworks vs Fin
Freshworks vs Fin, compared side by side on 18 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: Freshworks is on 56/100 and Fin on 71/100.
Where each one leads
Freshworks
Leads on none of the measures we hold for both companies.
Fin
- our overall score: 71/100 against 56/100
- agent readiness: 78/100 against 46/100
- funding raised: $546M against $150M
At a glance
| Measure | Freshworks | Fin |
|---|---|---|
| What it is | Cloud-based software company providing AI-powered customer service, IT service management, and CRM solutions. | AI-powered customer service platform for seamless human-AI collaboration. |
| Category | AI, SaaS, CRM, ITSM | AI Agent, Conversational AI, Customer Service Automation, Help Desk Software |
| Sells toBusiness model | B2B | B2B |
| Offering | Software | Software |
| Founded | 2010 | 2011 |
| Headquarters | San Mateo, United States | San Francisco, United States |
| Status | Active | Active |
Size, funding and growth
| Measure | Freshworks | Fin |
|---|---|---|
| Employees | Not published | 1,102 |
| Headcount growthLast 12 months | Not published | -94.3% |
| Total funding | $150M | $546M |
| Latest round | Series H | Debt |
| Valuation | $3.5B | $1.3B |
| LinkedIn followers | Not published | 188,372 |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | Freshworks | Fin |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 56/100 | 71/100 |
| Traction | 40/100 | 60/100 |
| Team | Not published | 70/100 |
| Community | 8/100 | Not published |
| Search visibility | 25/100 | 55/100 |
| Quality | 83/100 | 78/100 |
| Agent readinessHow well an AI agent can read and act on the site | D (46/100) | B (78/100) |
| Domain ratingLink authority, 0-100 | 90/100 | 91/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | Freshworks | Fin |
|---|---|---|
| Hosting | AWS | Vercel |
| CDN | Cloudflare | Vercel |
| Frameworks | Not detected | Next.js |
| Payments | Not detected | Apple PAY |
Freshworks vs Fin: common questions
Which is better, Freshworks or Fin?
On our 0-100 score Fin rates higher (71/100 against 56/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 18 data points above: read the rows that match what you are buying for.
How do Freshworks and Fin compare on the numbers?
Fin leads on our overall score (71/100 against 56/100), agent readiness (78/100 against 46/100), funding raised ($546M against $150M).
Read the full Freshworks review and pricing or the Fin review and pricing. You can also browse other Freshworks alternatives we track.