OpenAI says "Ready to check out" means your approval went through, not that the merchant placed your order. That distinction sits at the center of its new ChatGPT Wallet flow for dots.
Your dot, which OpenAI describes in a separate help page as running with its own computer and connected apps starting from ChatGPT memory, prompts you to set up Wallet at checkout. You enter card number, expiry and security code in a secure form, never in chat, then approve each purchase with Face ID or Touch ID. After approval, OpenAI says Wallet generates a payment token with its own number, code and expiry, so the store never sees your real details.
The card you save is not the card the store sees.
Wallet only works in conversations with your dot, according to OpenAI, not in Chat, Work or standalone Codex threads. It is limited to US Pro users age 18 and older with a US billing address and eligible US-issued American Express, Chase, Mastercard and Visa cards. Chase adds friction: you must be the primary cardholder, install the Chase app with biometrics enabled, and approve the connection there, scanning a QR code if you started on desktop.
Recurring terms carry forward. If you approve a plan with recurring charges, OpenAI says the merchant may store that token and bill it again under the terms you accepted. Order issues go to the merchant, declined or unrecognized charges go to your issuer, and Wallet errors or a charge different from what you approved go to OpenAI Support.
Do not retry a failed checkout right away. Check for merchant confirmation first, then ask your issuer about any pending hold.
