McKinsey & Company highlights the transformative potential of AI in customer service, detailing how generative AI and advanced analytics can enhance customer experience, improve agent efficiency, and drive cost savings. The report emphasizes the need for strategic implementation and workforce adaptation to fully leverage these technologies.
The future of AI in customer service: McKinsey & Company report
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Written by
Daniel SingerEditor, StartupHub.ai
Daniel Singer is the editor of StartupHub.ai, a technology expert and thought leader on AI and its applications across sectors, from fintech and healthcare to developer tooling and consumer software. He writes and tests the tools covered here thoroughly and regularly, and built StartupHub.ai to give founders, operators and buyers a clearer read on what they are actually being sold.
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