#Customer Service

Autonomous AI agents Reshaping Customer Service

Autonomous AI agents are the next wave of innovation in customer service, capable of understanding context and taking action to resolve customer issues independently.

Gap Goes Live With AI Agents Retail Ahead of Holidays

Wonderful raises $100M to advance AI customer service agents

Signify Elevates Support with Advanced Retrieval Augmented Generation

Google Fi AI features sharpen connectivity, support

AI Voice Agents: The Unseen Hurdles of Real-Time CX

Salesforce Contact Center AI: Bringing Voice Out of the Customer Service Dark Ages

Pylon Raises $30M Series B as B2B Support Platform Hits 780+ Customers

Synthflow AI Nabs $20 Million After Handling 45 Million Calls With 99.9% Uptime

Synthflow AI offers a no-code, white-label platform that lets enterprises deploy sophisticated, human-like voice agents for customer service, appointment scheduling, lead qualification, and more.

Solidroad Secures $6.5M Seed Funding to Revolutionize Customer Service with AI

Remitly's Continued Growth in Digital Remittances

Bessemer's Take on Voice AI Expanding Beyond Commands

<p>IVR still representing over a $5 billion market today.</p><p>New speech-native models have ultra-low latency with response times of ~300 milliseconds</p><p>Voice AI Agent quality and execution speed will be the defining factors for success in this category.</p>

GenAI Startup Zingly Secured $10M to Upend CX Waiting on Hold