Veego Software

Veego perfects the Internet user experience in the Connected Home. Providing Internet Service Providers (ISPs) with ongoing visibility of all connected devices and the services running on them, Veego continuously measures every user’s Quality of Experience (QoE) from each session in its own context, taking into consideration the factors that are crucial to each type of service and their effects on CX. Veego bolsters ISP Customer Care with auto-resolution of problems, subscriber self-care, and prompt delivery to CSRs of assessments and effective action recommendations that deflect and shorten support calls, reduce truck rolls, and eliminate unnecessary hardware replacements. Data pertinent to device and service usage, experience, trends and more is made available to ISPs for immediate and historical analyses.