Eglue

e-Glue provides real-time adaptive solutions for customer interaction in call centers. Using its Real-time Adaptive Platform, call centers agents are provided with real-time prompts based on the analysis of contextual information from multiple disparate enterprise systems. E-glue has developed unique intelligent Electronic Performance Support System (EPSS) solutions that can effectively integrate knowledge, processes, and training into a seamless application that empowers agents with the ability to perform more effectively.