Open source focus
Open Source Alternatives to Capacity
60 open source Customer Service Automation options similar to Capacity, ranked by named competitors first, sector overlap, and our 0-100 AI-readiness score. Each profile notes license and self-hosting where we have it.
Zendesk65Customer ServiceSan Francisco, United States$500KOpen source
Owin17Customer Service AutomationTel Aviv, IsraelOpen source
- RERefold AI39Customer Service AutomationLondon, United Kingdom$6.5M
Open source
Etherwaves AI14Conversational AIOpen source
Darim14Conversational AIOpen source
Answerarc4Conversational AITel Aviv, IsraelOpen source
KedmahConversational AITel Aviv, IsraelOpen source
MaiqaConversational AIOpen source
XallarapConversational AIOpen source
DomulisConversational AILondon, United KingdomOpen source
MoriwaConversational AIOpen source
LetscConversational AIOpen source
CowpokeAI AgentOpen source
GravviCustomer Service AutomationTel Aviv, IsraelOpen source
QmogConversational AIOpen source
Genesys Cloud CX64Contact Center AIDaly City, United States$3.9BOpen source
Cognigy (NICE)63Voice AgentDüsseldorf, GermanyOpen source
Sendbird61Conversational AISan Mateo, United StatesOpen source
Rasa49Conversational AIBerlin, Germany$13.0MOpen source · Self-hostable
Dante45Artificial Intelligence$1.5MOpen source
Hyper44Conversational AISan Francisco, United States$12.3MOpen source
Bluebutler42Customer Service AutomationTel Aviv, Israel$12.0MOpen source
Qanta.ai38Fintech$1.0MOpen source
Akacia35Conversational AITel Aviv, Israel$1.5MOpen source
Tavvo34Conversational AITel Aviv, Israel$4.0MOpen source
Thenvoi AI Ltd31Conversational AILondon, United KingdomOpen source
Corereflex22Customer Service AutomationTel Aviv, IsraelOpen source
Metadialogues15Conversational AIOpen source
Onenexa14Conversational AIOpen source
Axscore7Customer Service AutomationTel Aviv, IsraelOpen source
Afcor4Customer Service AutomationTel Aviv, IsraelOpen source
Appquest2Conversational AITel Aviv, IsraelOpen source
PipclawAI AgentOpen source
KaaderConversational AITel Aviv, IsraelOpen source
VyceraConversational AITel Aviv, IsraelOpen source
RevochatConversational AIOpen source
VoicevalueVoice AIOpen source
ZentokConversational AITel Aviv, IsraelOpen source
ConkoreConversational AISan Francisco, United StatesOpen source
ApartechConversational AISan Francisco, United StatesOpen source
OceanyxConversational AITel Aviv, IsraelOpen source
AskhorizonConversational AILondon, United KingdomOpen source
Coworker.aiHR TechOpen source
RitonaAI AgentTel Aviv, IsraelOpen source
JottableCustomer Service AutomationSan Francisco, United StatesOpen source
EastlawnConversational AISan Francisco, United StatesOpen source
Denser AIAI ChatbotTel Aviv, IsraelOpen source
AsqsConversational AITel Aviv, IsraelOpen source
RawqConversational AITel Aviv, IsraelOpen source
- LounehCustomer Service AutomationTel Aviv, Israel
Open source
OpenAI84Artificial IntelligenceSan Francisco, United States$493.9BOpen source
Weave70Voice AILehi, United StatesOpen source
Bland64Voice AISan Francisco, United States$51.0MOpen source
Nomi57AI CopilotSan Francisco, United States$180.0MOpen source
Leo54FintechNew York, United States$6.6MOpen source
Interai54Enterprise$13.3MOpen source
- COCognigy50Voice AgentDüsseldorf, Germany$156.5M
Open source
- OBOBOt AI49Conversational AITel Aviv, Israel$5.0M
Open source
- SASales Interaction Agent47Agentic AISan Francisco, United States$5.0M
Open source
cal.com47Scheduling SoftwareBerlin, GermanyOpen source · Self-hostable
| Company | Sector | License | HQ | Funding | Score | Website |
|---|---|---|---|---|---|---|
| Zendesk | Customer Service | Open source | San Francisco, United States | $500K | 65 | |
| Owin | Customer Service Automation | Open source | Tel Aviv, Israel | — | 17 | |
| RERefold AI | Customer Service Automation | Open source | London, United Kingdom | $6.5M | 39 | |
| Etherwaves AI | Conversational AI | Open source | — | — | 14 | |
| Darim | Conversational AI | Open source | — | — | 14 | |
| Answerarc | Conversational AI | Open source | Tel Aviv, Israel | — | 4 | |
| Kedmah | Conversational AI | Open source | Tel Aviv, Israel | — | — | |
| Maiqa | Conversational AI | Open source | — | — | — | |
| Xallarap | Conversational AI | Open source | — | — | — | |
| Domulis | Conversational AI | Open source | London, United Kingdom | — | — | |
| Moriwa | Conversational AI | Open source | — | — | — | |
| Letsc | Conversational AI | Open source | — | — | — | |
| Cowpoke | AI Agent | Open source | — | — | — | |
| Gravvi | Customer Service Automation | Open source | Tel Aviv, Israel | — | — | |
| Qmog | Conversational AI | Open source | — | — | — | |
| Genesys Cloud CX | Contact Center AI | Open source | Daly City, United States | $3.9B | 64 | |
| Cognigy (NICE) | Voice Agent | Open source | Düsseldorf, Germany | — | 63 | |
| Sendbird | Conversational AI | Open source | San Mateo, United States | — | 61 | |
| Rasa | Conversational AI | Open source · Self-hostable | Berlin, Germany | $13.0M | 49 | |
| Dante | Artificial Intelligence | Open source | — | $1.5M | 45 | |
| Hyper | Conversational AI | Open source | San Francisco, United States | $12.3M | 44 | |
| Bluebutler | Customer Service Automation | Open source | Tel Aviv, Israel | $12.0M | 42 | |
| Qanta.ai | Fintech | Open source | — | $1.0M | 38 | |
| Akacia | Conversational AI | Open source | Tel Aviv, Israel | $1.5M | 35 | |
| Tavvo | Conversational AI | Open source | Tel Aviv, Israel | $4.0M | 34 | |
| Thenvoi AI Ltd | Conversational AI | Open source | London, United Kingdom | — | 31 | |
| Corereflex | Customer Service Automation | Open source | Tel Aviv, Israel | — | 22 | |
| Metadialogues | Conversational AI | Open source | — | — | 15 | |
| Onenexa | Conversational AI | Open source | — | — | 14 | |
| Axscore | Customer Service Automation | Open source | Tel Aviv, Israel | — | 7 | |
| Afcor | Customer Service Automation | Open source | Tel Aviv, Israel | — | 4 | |
| Appquest | Conversational AI | Open source | Tel Aviv, Israel | — | 2 | |
| Pipclaw | AI Agent | Open source | — | — | — | |
| Kaader | Conversational AI | Open source | Tel Aviv, Israel | — | — | |
| Vycera | Conversational AI | Open source | Tel Aviv, Israel | — | — | |
| Revochat | Conversational AI | Open source | — | — | — | |
| Voicevalue | Voice AI | Open source | — | — | — | |
| Zentok | Conversational AI | Open source | Tel Aviv, Israel | — | — | |
| Conkore | Conversational AI | Open source | San Francisco, United States | — | — | |
| Apartech | Conversational AI | Open source | San Francisco, United States | — | — | |
| Oceanyx | Conversational AI | Open source | Tel Aviv, Israel | — | — | |
| Askhorizon | Conversational AI | Open source | London, United Kingdom | — | — | |
| Coworker.ai | HR Tech | Open source | — | — | — | |
| Ritona | AI Agent | Open source | Tel Aviv, Israel | — | — | |
| Jottable | Customer Service Automation | Open source | San Francisco, United States | — | — | |
| Eastlawn | Conversational AI | Open source | San Francisco, United States | — | — | |
| Denser AI | AI Chatbot | Open source | Tel Aviv, Israel | — | — | |
| Asqs | Conversational AI | Open source | Tel Aviv, Israel | — | — | |
| Rawq | Conversational AI | Open source | Tel Aviv, Israel | — | — | |
| Customer Service Automation | Open source | Tel Aviv, Israel | — | — | ||
| OpenAI | Artificial Intelligence | Open source | San Francisco, United States | $493.9B | 84 | |
| Weave | Voice AI | Open source | Lehi, United States | — | 70 | |
| Bland | Voice AI | Open source | San Francisco, United States | $51.0M | 64 | |
| Nomi | AI Copilot | Open source | San Francisco, United States | $180.0M | 57 | |
| Leo | Fintech | Open source | New York, United States | $6.6M | 54 | |
| Interai | Enterprise | Open source | — | $13.3M | 54 | |
| COCognigy | Voice Agent | Open source | Düsseldorf, Germany | $156.5M | 50 | |
| OBOBOt AI | Conversational AI | Open source | Tel Aviv, Israel | $5.0M | 49 | |
| SASales Interaction Agent | Agentic AI | Open source | San Francisco, United States | $5.0M | 47 | |
| cal.com | Scheduling Software | Open source · Self-hostable | Berlin, Germany | — | 47 |