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Job Description

Old Mutual Namibia is looking for an experienced Manager to lead our Life Assurance claims and benefits function in our Retail Business Units. In this role, you will ensure that claims are handled expeditiously and professionally, meeting customer expectations, while managing a team of claims assessors and administrators and shaping the claims policy, procedures and practices that underpin our service to clients.

Duties and responsibilities will include:

Lead and manage the end-to-end claims, benefits administration, disinvestments, maturities, surrenders and withdrawals,

Review, analyse and adjudicate complex, high-value insurance claims in line with company policy, procedures and customer service standards,

Authorise claims within delegated authority and refer complex or unresolved matters to the line manager,
Lead fraud and financial crime prevention activities, investigate suspected cases, gather evidence, and recommend appropriate action
Provide leadership and direction to the claims team, translating strategy into action and motivating the team to achieve business goals
Manage and report on team performance, setting clear objectives and taking corrective action where necessary
Lead the administration of retirement fund benefits, Section 37C death claims, NARAF and unclaimed benefits, ensuring accurate reporting, regulatory compliance, fair beneficiary allocations, and timely payment of benefits.
Identify and evaluate expertise-led solutions to complex claims and business challenges
Help design and implement the department's regulatory compliance programme, liaising with the regulator as required
Identify team development needs and provide coaching and training to build organisational capability

Minimum Requirements:

A postgraduate qualification (NQF Level 8) in Insurance, Risk Management, Business Administration, Commerce, Finance, Accounting, Law, or a related field
A minimum of 7 to 10 years' relevant experience in claims management within the insurance industry, of which at least 5 years must be at a managerial level
Proven experience in claims operations, claims adjudication, customer dispute resolution, and the management of high-value and complex claims
Sound knowledge of insurance principles, policy interpretation, claims governance, risk management, fraud prevention and regulatory compliance
Proven leadership and people management capabilities, including performance management, coaching and team development
Strong analytical, problem-solving, decision-making and stakeholder management skills
Excellent communication, negotiation and relationship management skills
Professional insurance or risk management certifications will be an added advantage

Skills

Accounting, Action Planning, Claims Management, Current State Assessment, Data Compilation, Data Controls, Executing Plans, Financial Auditing, Insurance Claims Investigations, Policies & Procedures, Typology

Competencies

Builds Effective Teams

Business Insight

Collaborates

Communicates Effectively

Decision Quality

Financial Acumen

Instills Trust

Manages Complexity

Education

NQF Level 8 - Honours or Postgraduate Diploma or equivalent

Closing Date

04 September 2026 , 23:59

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