Salesforce Service Cloud vs Zendesk for Customer Service
Salesforce Service Cloud vs Zendesk for Customer Service, compared side by side on 12 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: Salesforce Service Cloud is on 15/100 and Zendesk for Customer Service on 30/100.
Where each one leads
Salesforce Service Cloud
Leads on none of the measures we hold for both companies.
Zendesk for Customer Service
- our overall score: 30/100 against 15/100
At a glance
| Measure | Salesforce Service Cloud | Zendesk for Customer Service |
|---|---|---|
| What it is | Customer service software platform for managing customer interactions and support. | Customer service and engagement platform for businesses of all sizes. |
| Category | Customer Service Software, CRM, Customer Support, Field Service Management | Customer Service, Customer Engagement, CRM, Help Desk Software |
| Sells toBusiness model | B2B | B2B |
| Offering | Software | Software |
| Founded | 2004 | Not published |
| Headquarters | San Francisco, United States | San Francisco, United States |
| Status | Inactive | Active |
Size, funding and growth
| Measure | Salesforce Service Cloud | Zendesk for Customer Service |
|---|---|---|
| Employees | Not published | 7,565 |
| LinkedIn followers | Not published | 679,352 |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | Salesforce Service Cloud | Zendesk for Customer Service |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 15/100 | 30/100 |
| Traction | Not published | 20/100 |
| Team | 30/100 | 30/100 |
| Search visibility | 2/100 | 37/100 |
| Agent readinessHow well an AI agent can read and act on the site | D (57/100) | C (61/100) |
| Domain ratingLink authority, 0-100 | 92/100 | 93/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | Salesforce Service Cloud | Zendesk for Customer Service |
|---|---|---|
| Hosting | Azure | Not detected |
| CDN | Not detected | Cloudflare |
| Frameworks | Graphql | Next.js |
| Analytics | Not detected | Google Tag Manager |
| Support stack | Not detected | Zendesk |
What users say
| Measure | Salesforce Service Cloud | Zendesk for Customer Service |
|---|---|---|
| Reddit sentimentThreads we track | Not published | 1 positive, 2 negative across 6 threads |
“Help Desk + AI Support — Zendesk AI Customer Support Agents — Fin by Intercom Data Science & ML Platforms — Vertex AI AI Video Generators — Synthesia Image Recognition — Roboflow Knowledge Base + AI Docs — Notion A few things that stood out”r/G2dotcom
Salesforce Service Cloud vs Zendesk for Customer Service: common questions
Which is better, Salesforce Service Cloud or Zendesk for Customer Service?
On our 0-100 score Zendesk for Customer Service rates higher (30/100 against 15/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 12 data points above: read the rows that match what you are buying for.
How do Salesforce Service Cloud and Zendesk for Customer Service compare on the numbers?
Zendesk for Customer Service leads on our overall score (30/100 against 15/100).
What do real users say about Salesforce Service Cloud and Zendesk for Customer Service?
Zendesk for Customer Service: 1 positive and 2 negative mentions across 6 Reddit threads we track, mostly in r/G2dotcom.
Read the full Salesforce Service Cloud review and pricing or the Zendesk for Customer Service review and pricing. You can also browse other Salesforce Service Cloud alternatives we track.