Medallia vs Service Management Group
Medallia vs Service Management Group, compared side by side on 17 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: Medallia is on 70/100 and Service Management Group on 25/100.
Where each one leads
Medallia
- our overall score: 70/100 against 25/100
- domain rating: 84/100 against 72/100
- headcount: 1,915 against 582
Service Management Group
Leads on none of the measures we hold for both companies.
At a glance
| Measure | Medallia | Service Management Group |
|---|---|---|
| What it is | Enterprise experience management platform capturing customer and employee feedback to drive actionable business insights. | Customer experience management platform for retail and hospitality. |
| Category | Enterprise Software, Customer Experience, Employee Experience Management, Market Research | Customer Experience Management, CX, RetailTech, Restaurant Tech |
| Sells toBusiness model | B2B | B2B |
| Offering | Platform | Software |
| Founded | 2001 | 1990 |
| Headquarters | Pleasanton, United States | Jacksonville, United States |
| Status | Active | Active |
Size, funding and growth
| Measure | Medallia | Service Management Group |
|---|---|---|
| Employees | 1,915 | 582 |
| Total funding | $340M | Not published |
| Latest round | Series D | Not published |
| Valuation | $2.3B | Not published |
| LinkedIn followers | 141,037 | 127,290 |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | Medallia | Service Management Group |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 70/100 | 25/100 |
| Traction | 60/100 | 20/100 |
| Team | 70/100 | 20/100 |
| Search visibility | 64/100 | 22/100 |
| Quality | 78/100 | Not published |
| Agent readinessHow well an AI agent can read and act on the site | F (37/100) | F (35/100) |
| Domain ratingLink authority, 0-100 | 84/100 | 72/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | Medallia | Service Management Group |
|---|---|---|
| Hosting | AWS | Not detected |
| CDN | Cloudflare | Cloudflare |
| CMS | WordPress | Not detected |
| Frameworks | Alpinejs, Tailwind CSS, Bootstrap | Not detected |
| Analytics | Google Tag Manager | Google Analytics 4, Google Tag Manager |
| Support stack | Not detected | Zendesk |
Medallia vs Service Management Group: common questions
Which is better, Medallia or Service Management Group?
On our 0-100 score Medallia rates higher (70/100 against 25/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 17 data points above: read the rows that match what you are buying for.
How do Medallia and Service Management Group compare on the numbers?
Medallia leads on our overall score (70/100 against 25/100), domain rating (84/100 against 72/100), headcount (1,915 against 582).
Read the full Medallia review and pricing or the Service Management Group review and pricing. You can also browse other Medallia alternatives we track.