Help Scout vs monday.com
Help Scout vs monday.com, compared side by side on 20 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: Help Scout is on 63/100 and monday.com on 78/100.
Where each one leads
Help Scout
Leads on none of the measures we hold for both companies.
monday.com
- our overall score: 78/100 against 63/100
- agent readiness: 74/100 against 43/100
- headcount: 2,508 against 292
- funding raised: $234M against $51.8M
- LinkedIn following: 1,326,903 against 33,590
At a glance
| Measure | Help Scout | monday.com |
|---|---|---|
| What it is | Customer support platform blending AI and human tools for scalable, personalized customer interactions. | The work platform teams love to use. Built with AI to power faster, smarter work at any scale. |
| Category | Customer Support Software, Help Desk Software, Knowledge Base Software, Live Chat Software | Work OS, Project Management Software, Team Collaboration Software, Productivity Software |
| Sells toBusiness model | B2B | B2B |
| Offering | Software | Platform |
| Founded | 2011 | 2012 |
| Headquarters | Boston, United States | Tel Aviv, Israel |
| Status | Active | Active |
Size, funding and growth
| Measure | Help Scout | monday.com |
|---|---|---|
| Employees | 292 | 2,508 |
| Headcount growthLast 12 months | +8.2% | Not published |
| Total funding | $51.8M | $234M |
| Latest round | Series B1 | Series D |
| Valuation | Not published | $1.9B |
| LinkedIn followers | 33,590 | 1,326,903 |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | Help Scout | monday.com |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 63/100 | 78/100 |
| Traction | 59/100 | 60/100 |
| Team | 70/100 | 80/100 |
| Community | Not published | 8/100 |
| Search visibility | 39/100 | 79/100 |
| Quality | 68/100 | 86/100 |
| Agent readinessHow well an AI agent can read and act on the site | D (43/100) | B (74/100) |
| Domain ratingLink authority, 0-100 | 87/100 | 91/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | Help Scout | monday.com |
|---|---|---|
| Hosting | Vercel | Not detected |
| CDN | Vercel | Cloudflare |
| CMS | Ghost | Webflow |
Product and pricing
| Measure | Help Scout | monday.com |
|---|---|---|
| Key features | Not published | Customizable Boards & Workflows, Automation Recipes, Data Dashboards, Integrations, Collaboration Tools, Guest Access & Permissions |
What users say
| Measure | Help Scout | monday.com |
|---|---|---|
| Reddit sentimentThreads we track | Not published | 0 positive, 5 negative across 6 threads |
“Monday.com review. It's almost ruined my business. Avoid this software at all costs.. I own a smallish agency. We have been operating for almost 14 years. I was unfortunately lured by the ads on Youtube about the potential of this software.”r/productivity
Help Scout vs monday.com: common questions
Which is better, Help Scout or monday.com?
On our 0-100 score monday.com rates higher (78/100 against 63/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 20 data points above: read the rows that match what you are buying for.
How do Help Scout and monday.com compare on the numbers?
monday.com leads on our overall score (78/100 against 63/100), agent readiness (74/100 against 43/100), headcount (2,508 against 292), funding raised ($234M against $51.8M), LinkedIn following (1,326,903 against 33,590).
What do real users say about Help Scout and monday.com?
monday.com: 0 positive and 5 negative mentions across 6 Reddit threads we track, mostly in r/productivity.
Read the full Help Scout review and pricing or the monday.com review and pricing. You can also browse other Help Scout alternatives we track.