Gainsight Customer Success vs Zendesk
Gainsight Customer Success vs Zendesk, compared side by side on 21 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: Gainsight Customer Success is on 70/100 and Zendesk on 62/100.
Where each one leads
Gainsight Customer Success
- our overall score: 70/100 against 62/100
- funding raised: $405M against $500K
Zendesk
- agent readiness: 61/100 against 47/100
- domain rating: 93/100 against 79/100
- headcount: 6,706 against 1,116
At a glance
| Measure | Gainsight Customer Success | Zendesk |
|---|---|---|
| What it is | Customer Success and Product Experience software platform for customer retention and growth. | Cloud-based customer service and engagement platform providing ticketing, messaging, and AI-powered support tools. |
| Category | B2B SaaS, Enterprise Software, SaaS, Customer Success | Customer Service, Software, AI, SaaS |
| Sells toBusiness model | B2B | B2B |
| Offering | Platform | Software |
| Founded | 2009 | 2007 |
| Headquarters | San Francisco, United States | San Francisco, United States |
| Status | Active | Active |
Size, funding and growth
| Measure | Gainsight Customer Success | Zendesk |
|---|---|---|
| Employees | 1,116 | 6,706 |
| Headcount growthLast 12 months | +11.6% | Not published |
| Total funding | $405M | $500K |
| Latest round | Series E | Seed |
| Valuation | Not published | $10B |
| LinkedIn followers | 165,556 | Not published |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | Gainsight Customer Success | Zendesk |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 70/100 | 62/100 |
| Traction | 60/100 | 48/100 |
| Team | 70/100 | 30/100 |
| Search visibility | 52/100 | 33/100 |
| Quality | 78/100 | 81/100 |
| Agent readinessHow well an AI agent can read and act on the site | D (47/100) | C (61/100) |
| Domain ratingLink authority, 0-100 | 79/100 | 93/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | Gainsight Customer Success | Zendesk |
|---|---|---|
| CDN | Cloudflare | Cloudflare |
| CMS | WordPress | Not detected |
| Frameworks | Jquery, Bootstrap | Next.js |
| Analytics | Google Tag Manager | Google Tag Manager |
| Support stack | Not detected | Zendesk |
| Open source | No | Yes |
Gainsight Customer Success vs Zendesk: common questions
Which is better, Gainsight Customer Success or Zendesk?
On our 0-100 score Gainsight Customer Success rates higher (70/100 against 62/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 21 data points above: read the rows that match what you are buying for.
How do Gainsight Customer Success and Zendesk compare on the numbers?
Gainsight Customer Success leads on our overall score (70/100 against 62/100), funding raised ($405M against $500K). Zendesk leads on agent readiness (61/100 against 47/100), domain rating (93/100 against 79/100), headcount (6,706 against 1,116).
Read the full Gainsight Customer Success review and pricing or the Zendesk review and pricing. You can also browse other Gainsight Customer Success alternatives we track.