Gainsight Customer Success vs QuestBack
Gainsight Customer Success vs QuestBack, compared side by side on 16 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: Gainsight Customer Success is on 70/100 and QuestBack on 29/100.
Where each one leads
Gainsight Customer Success
- our overall score: 70/100 against 29/100
- agent readiness: 47/100 against 25/100
- funding raised: $405M against $22.0M
QuestBack
Leads on none of the measures we hold for both companies.
At a glance
| Measure | Gainsight Customer Success | QuestBack |
|---|---|---|
| What it is | Customer Success and Product Experience software platform for customer retention and growth. | QuestBack provides feedback management solutions. |
| Category | B2B SaaS, Enterprise Software, SaaS, Customer Success | Not published |
| Sells toBusiness model | B2B | B2B |
| Offering | Platform | Software |
| Founded | 2009 | 2000 |
| Headquarters | San Francisco, United States | Oslo, Norway |
| Status | Active | Active |
Size, funding and growth
| Measure | Gainsight Customer Success | QuestBack |
|---|---|---|
| Employees | 1,116 | Not published |
| Headcount growthLast 12 months | +11.6% | Not published |
| Total funding | $405M | $22.0M |
| Latest round | Series E | Conventional Debt |
| LinkedIn followers | 165,556 | Not published |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | Gainsight Customer Success | QuestBack |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 70/100 | 29/100 |
| Traction | 60/100 | 37/100 |
| Team | 70/100 | 30/100 |
| Search visibility | 52/100 | 11/100 |
| Quality | 78/100 | 30/100 |
| Agent readinessHow well an AI agent can read and act on the site | D (47/100) | F (25/100) |
| Domain ratingLink authority, 0-100 | 79/100 | 78/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | Gainsight Customer Success | QuestBack |
|---|---|---|
| CDN | Cloudflare | Cloudflare |
| CMS | WordPress | Not detected |
| Frameworks | Jquery, Bootstrap | Not detected |
| Analytics | Google Tag Manager | Not detected |
Gainsight Customer Success vs QuestBack: common questions
Which is better, Gainsight Customer Success or QuestBack?
On our 0-100 score Gainsight Customer Success rates higher (70/100 against 29/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 16 data points above: read the rows that match what you are buying for.
How do Gainsight Customer Success and QuestBack compare on the numbers?
Gainsight Customer Success leads on our overall score (70/100 against 29/100), agent readiness (47/100 against 25/100), funding raised ($405M against $22.0M).
Read the full Gainsight Customer Success review and pricing or the QuestBack review and pricing. You can also browse other Gainsight Customer Success alternatives we track.