Freshworks vs SugarCRM
Freshworks vs SugarCRM, compared side by side on 18 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: Freshworks is on 56/100 and SugarCRM on 48/100.
Where each one leads
Freshworks
- our overall score: 56/100 against 48/100
- domain rating: 90/100 against 80/100
- funding raised: $150M against $86.5M
SugarCRM
Leads on none of the measures we hold for both companies.
At a glance
| Measure | Freshworks | SugarCRM |
|---|---|---|
| What it is | Cloud-based software company providing AI-powered customer service, IT service management, and CRM solutions. | SugarCRM offers a flexible, AI-driven customer relationship management platform for B2B growth. |
| Category | AI, SaaS, CRM, ITSM | CRM & Sales Software, CRM Software, Sales Automation, Marketing Automation |
| Sells toBusiness model | B2B | B2B |
| Offering | Software | Platform |
| Founded | 2010 | 2004 |
| Headquarters | San Mateo, United States | San Francisco, United States |
| Status | Active | Active |
Size, funding and growth
| Measure | Freshworks | SugarCRM |
|---|---|---|
| Employees | Not published | 579 |
| Total funding | $150M | $86.5M |
| Latest round | Series H | Series E |
| Valuation | $3.5B | Not published |
| LinkedIn followers | Not published | 47,347 |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | Freshworks | SugarCRM |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 56/100 | 48/100 |
| Traction | 40/100 | 60/100 |
| Team | Not published | 70/100 |
| Community | 8/100 | Not published |
| Search visibility | 25/100 | 35/100 |
| Quality | 83/100 | 45/100 |
| Agent readinessHow well an AI agent can read and act on the site | D (46/100) | D (47/100) |
| Domain ratingLink authority, 0-100 | 90/100 | 80/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | Freshworks | SugarCRM |
|---|---|---|
| Hosting | AWS | Not detected |
| CDN | Cloudflare | Cloudflare |
| CMS | Not detected | WordPress |
| Frameworks | Not detected | Jquery, Bootstrap |
| Analytics | Not detected | Google Tag Manager |
| Open source | No | Yes |
| Self-hostable | No | Yes |
Freshworks vs SugarCRM: common questions
Which is better, Freshworks or SugarCRM?
On our 0-100 score Freshworks rates higher (56/100 against 48/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 18 data points above: read the rows that match what you are buying for.
How do Freshworks and SugarCRM compare on the numbers?
Freshworks leads on our overall score (56/100 against 48/100), domain rating (90/100 against 80/100), funding raised ($150M against $86.5M).
Read the full Freshworks review and pricing or the SugarCRM review and pricing. You can also browse other Freshworks alternatives we track.