Freshworks vs Serviceform
Freshworks vs Serviceform, compared side by side on 15 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: Freshworks is on 56/100 and Serviceform on 54/100.
Where each one leads
Freshworks
- domain rating: 90/100 against 58/100
- funding raised: $150M against $5.1M
Serviceform
- agent readiness: 61/100 against 46/100
At a glance
| Measure | Freshworks | Serviceform |
|---|---|---|
| What it is | Cloud-based software company providing AI-powered customer service, IT service management, and CRM solutions. | Serviceform offers an AI-powered chatbot and lead generation platform for businesses to improve customer engagement and sales. |
| Category | AI, SaaS, CRM, ITSM | Not published |
| Sells toBusiness model | B2B | B2B |
| Offering | Software | Platform |
| Founded | 2010 | 2016 |
| Headquarters | San Mateo, United States | Helsinki, Finland |
| Status | Active | Active |
Size, funding and growth
| Measure | Freshworks | Serviceform |
|---|---|---|
| Employees | Not published | 79 |
| Total funding | $150M | $5.1M |
| Latest round | Series H | Series A |
| Valuation | $3.5B | Not published |
| LinkedIn followers | Not published | 7,680 |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | Freshworks | Serviceform |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 56/100 | 54/100 |
| Traction | 40/100 | 53/100 |
| Team | Not published | 60/100 |
| Community | 8/100 | Not published |
| Search visibility | 25/100 | 35/100 |
| Quality | 83/100 | 58/100 |
| Agent readinessHow well an AI agent can read and act on the site | D (46/100) | C (61/100) |
| Domain ratingLink authority, 0-100 | 90/100 | 58/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | Freshworks | Serviceform |
|---|---|---|
| Hosting | AWS | Not detected |
| CDN | Cloudflare | Cloudflare |
| Frameworks | Not detected | Tailwind CSS |
| Analytics | Not detected | Google Analytics 4, Facebook Pixel |
| Support stack | Freshdesk | Not detected |
Freshworks vs Serviceform: common questions
Which is better, Freshworks or Serviceform?
On our 0-100 score Freshworks rates higher (56/100 against 54/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 15 data points above: read the rows that match what you are buying for.
How do Freshworks and Serviceform compare on the numbers?
Freshworks leads on domain rating (90/100 against 58/100), funding raised ($150M against $5.1M). Serviceform leads on agent readiness (61/100 against 46/100).
Read the full Freshworks review and pricing or the Serviceform review and pricing. You can also browse other Freshworks alternatives we track.