Freshworks vs Kata.ai
Freshworks vs Kata.ai, compared side by side on 16 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: Freshworks is on 56/100 and Kata.ai on 55/100.
Where each one leads
Freshworks
- domain rating: 90/100 against 48/100
- funding raised: $150M against $3.5M
Kata.ai
Leads on none of the measures we hold for both companies.
At a glance
| Measure | Freshworks | Kata.ai |
|---|---|---|
| What it is | Cloud-based software company providing AI-powered customer service, IT service management, and CRM solutions. | Develops enterprise-grade chatbots and AI agents for customer interactions. |
| Category | AI, SaaS, CRM, ITSM | Customer Service, AI Agents |
| Sells toBusiness model | B2B | B2B |
| Offering | Software | Software |
| Founded | 2010 | 2015 |
| Headquarters | San Mateo, United States | Jakarta, Indonesia |
| Status | Active | Active |
Size, funding and growth
| Measure | Freshworks | Kata.ai |
|---|---|---|
| Employees | Not published | 88 |
| Total funding | $150M | $3.5M |
| Latest round | Series H | Series A |
| Valuation | $3.5B | Not published |
| LinkedIn followers | Not published | 45,860 |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | Freshworks | Kata.ai |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 56/100 | 55/100 |
| Traction | 40/100 | 52/100 |
| Team | Not published | 70/100 |
| Community | 8/100 | Not published |
| Search visibility | 25/100 | 31/100 |
| Quality | 83/100 | 58/100 |
| Agent readinessHow well an AI agent can read and act on the site | D (46/100) | D (44/100) |
| Domain ratingLink authority, 0-100 | 90/100 | 48/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | Freshworks | Kata.ai |
|---|---|---|
| Hosting | AWS | Not detected |
| CDN | Cloudflare | Not detected |
| CMS | Not detected | Framer |
| Analytics | Not detected | Google Analytics 4 |
| Open source | No | Yes |
Freshworks vs Kata.ai: common questions
Which is better, Freshworks or Kata.ai?
On our 0-100 score Freshworks rates higher (56/100 against 55/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 16 data points above: read the rows that match what you are buying for.
How do Freshworks and Kata.ai compare on the numbers?
Freshworks leads on domain rating (90/100 against 48/100), funding raised ($150M against $3.5M).
Read the full Freshworks review and pricing or the Kata.ai review and pricing. You can also browse other Freshworks alternatives we track.