Decagon vs Serval
Decagon vs Serval, compared side by side on 22 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: Decagon is on 68/100 and Serval on 51/100.
Where each one leads
Decagon
- our overall score: 68/100 against 51/100
- agent readiness: 54/100 against 46/100
- domain rating: 72/100 against 38/100
- headcount: 481 against 131
- funding raised: $491M against $127M
- LinkedIn following: 65,729 against 12,284
Serval
- headcount growth: +317.8% against +205.0%
At a glance
| Measure | Decagon | Serval |
|---|---|---|
| What it is | AI-powered customer support platform that uses autonomous AI agents to resolve complex customer inquiries. | AI-native IT service management platform automating enterprise workflows with intelligent agents. |
| Category | AI Agent, Conversational AI, Customer Service Automation, Enterprise Software | AI Agent, Agentic AI, IT Service Management, Workflow Automation |
| Sells toBusiness model | B2B | B2B |
| Offering | Platform | Software |
| Founded | 2023 | 2024 |
| Headquarters | San Francisco, United States | San Francisco, United States |
| Status | Active | Active |
Size, funding and growth
| Measure | Decagon | Serval |
|---|---|---|
| Employees | 481 | 131 |
| Headcount growthLast 12 months | +205.0% | +317.8% |
| Total funding | $491M | $127M |
| Latest round | Series D | Series B |
| Valuation | $4.5B | $1.0B |
| LinkedIn followers | 65,729 | 12,284 |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | Decagon | Serval |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 68/100 | 51/100 |
| Traction | 60/100 | 60/100 |
| Team | 30/100 | 70/100 |
| Community | 8/100 | Not published |
| Search visibility | 80/100 | 34/100 |
| Quality | 78/100 | 45/100 |
| Agent readinessHow well an AI agent can read and act on the site | D (54/100) | D (46/100) |
| Domain ratingLink authority, 0-100 | 72/100 | 38/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | Decagon | Serval |
|---|---|---|
| Hosting | Vercel | Not detected |
| CDN | Cloudflare | Not detected |
| CMS | Webflow | Framer |
| Analytics | Google Tag Manager, Segment, Facebook Pixel | Google Tag Manager |
| Support stack | HubSpot | Not detected |
What users say
| Measure | Decagon | Serval |
|---|---|---|
| Reddit sentimentThreads we track | 1 positive, 0 negative across 5 threads | Not published |
“Decagon just raised $250M at $4.5B. AI customer support is eating a $500B market and nobody's pricing the losers correctly.. Decagon AI autonomous customer support agents raised $250M in a Series D at a $4.5B valuation, led by Coatue and In”r/wallstreet
Decagon vs Serval: common questions
Which is better, Decagon or Serval?
On our 0-100 score Decagon rates higher (68/100 against 51/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 22 data points above: read the rows that match what you are buying for.
How do Decagon and Serval compare on the numbers?
Decagon leads on our overall score (68/100 against 51/100), agent readiness (54/100 against 46/100), domain rating (72/100 against 38/100), headcount (481 against 131), funding raised ($491M against $127M), LinkedIn following (65,729 against 12,284). Serval leads on headcount growth (+317.8% against +205.0%).
What do real users say about Decagon and Serval?
Decagon: 1 positive and 0 negative mentions across 5 Reddit threads we track, mostly in r/wallstreet.
Read the full Decagon review and pricing or the Serval review and pricing. You can also browse other Decagon alternatives we track.