AI21 Labs, a leader in Generative AI and Large Language Models, launched today Contextual Answers, an plug-and-play engine that organizations can seamlessly embed into their digital assets to enhance the efficiency and accuracy of information queries with Generative AI. The engine provides businesses with LLM technology to instantaneously answer user questions about any organizational data.
According to a recent survey, 70% of enterprises are exploring Generative AI use, however 90% harbor concerns, including the risks related to the factual accuracy of generated content. One of the biggest risks in traditional Generative AI comes from hallucinations, or the tendency of many LLMs to falsify unknown responses. Contextual Answers offers increased reliability than existing models as it is engineered to only return fully accurate, relevant answers based on source documents that an organization chooses to upload, such as a help center library or an internal knowledgebase, preventing hallucinations.
Organizations can integrate Contextual Answers as an end-to-end solution that will only process data they upload, including financial reports, policies, or technical manuals. Furthermore, organizations don’t need to reformat uploaded documents. End-users, whether a business’ customers or internal employees, can use the feature to write any free-form question, such as “Can I download your app on Android?” or “ How do I file a lost employee card?” The model will deliver a concise answer from the context within an organization’s uploaded knowledgebase, saving the respective end-user from having to ask customer relations teams or managers.
Unlike when an organization works directly with an LLM, which can often be brittle, requiring engineers to do various practice prompts while also evaluating the model performance under different conditions, Contextual Answers can be implemented with no prior AI (machine learning or natural language processing) experience and with very little engineering knowledge. This makes implementing Contextual Answers faster and more cost efficient than a traditional solution.
There are no context windows, enabling organizations to upload unlimited data - hundreds of millions of documents - including technical manuals, financial reports, pharmaceutical records.