Kustomer Raises $30M to Advance AI Customer Service Platform

Kustomer secured $30 million in Series B funding. Norwest led the round, with Battery Ventures, Redpoint Ventures, and Boldstart Ventures also participating. This investment fuels Kustomer’s AI product roadmap and platform development. The company aims to scale its Kustomer AI platform to meet growing demand.

Advancing AI-Native Customer Experience

Kustomer’s platform focuses on real-time data and deep context. It orchestrates AI agents effectively. The company recently launched AI Agents for Reps and AI Agents for Customers. These tools enhance agent productivity and resolve customer inquiries.

Kustomer’s system acts as a system of action, not just a record.

The new capital will expand Kustomer’s AI roadmap. It helps brands modernize support operations. Kustomer also enhances tools for transparency and personalization. The company expands its international presence. Competitors like Zendesk and Salesforce Service Cloud also operate in this space.

Kustomer strengthens its executive team. Anna Fisher joined as Chief Marketing Officer. She previously held roles at Salesforce and ZoomInfo. Fisher will lead global marketing strategy. This supports Kustomer’s mission to bring AI-native customer experience to enterprises. Intercom offers similar customer engagement tools.