FreshchatFreshchat
Freshchat

Freshchat

Customer engagement suite for businesses, including chat, CRM, and support.

Reddit“Need Help: Integrating OpenAI Assistant with Freshchat CRM via WhatsApp. I'm building a customer support syste…”
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About

Freshworks is a global leader in customer engagement software. Their suite of products, including Freshchat, aims to help businesses connect with their customers through various channels like chat, email, social media, and phone. They serve a wide range of businesses, from small startups to large enterprises, looking to improve customer service and sales.

Technology stack

detected 2026-06-18
Est. monthly stack spend~$160/mo
CDN
Cloudflare
EmailGoogle Workspace
Hosting
AWS
Comments
(5)
0 positive3 mixed2 negative
Reddit
r/smallbusinessu/Far_Neighborhood1183May 13, 2026Negative

“I just had a first meeting with Freshchat but I could hardly understand the guy and he couldn't understand my questions. Here is what I am looking for- any suggestions? (Thank you for your help!!) 1. Have the chat have an option for visitor…”

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Reddit
r/AI_Agentsu/rafaiyanNov 2, 2025Mixed

“Need Help: Integrating OpenAI Assistant with Freshchat CRM via WhatsApp. I'm building a customer support system where: Students send messages via WhatsApp OpenAI Assistant responds automatically In certain cases (as instructed to the assist…”

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Reddit
r/learnprogrammingu/rafaiyanNov 2, 2025Mixed

“Need Help: Integrating OpenAI Assistant with Freshchat CRM via WhatsApp. I'm building a customer support system where: Students send messages via WhatsApp OpenAI Assistant responds automatically In certain cases (as instructed to the assist…”

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Reddit
r/FlutterDevu/bhoxkrisJun 29, 2022Negative

“Anybody tried using Freshchat in their project?. I've been having issue integrating freshchat push notification service. Do you have any alternative the has an updated documentation ?”

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Reddit
r/selfhostedu/lenjioerehNov 17, 2019Mixed

“Opensource alternative to Intercom, Drift, Zendesk, FreshChat.”

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Frequently asked

What does Freshchat do?

Freshworks is a global leader in customer engagement software. Their suite of products, including Freshchat, aims to help businesses connect with their customers through various channels like chat, email, social media, and phone. They serve a wide range of businesses, from small startups to large enterprises, looking to improve customer service and sales.

How much funding has Freshchat raised?

Freshchat has raised a total of $461M in funding. The most recent round on record is IPO.

Where is Freshchat headquartered?

Freshchat is headquartered in San Mateo, United States.

When was Freshchat founded?

Freshchat was founded in 2010.

What industry does Freshchat operate in?

Freshchat operates in Customer Engagement, Customer Service, CRM, Conversational AI, Chatbot, Help Desk Software.