Jira Service Management (JSM) is Atlassian's comprehensive IT Service Management (ITSM) solution designed to streamline workflows and enhance collaboration between IT, development, and business teams. It empowers organizations to deliver exceptional service experiences at speed and scale, managing requests, incidents, changes, and assets efficiently. JSM is built on the Jira platform, offering deep integration with other Atlassian products and leveraging AI for automation and enhanced service delivery.