SolarWinds Service Desk vs Zapier
SolarWinds Service Desk vs Zapier, compared side by side on 23 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: SolarWinds Service Desk is on 61/100 and Zapier on 77/100.
Where each one leads
SolarWinds Service Desk
- headcount: 2,839 against 1,447
Zapier
- our overall score: 77/100 against 61/100
- agent readiness: 71/100 against 44/100
- headcount growth: +17.9% against +3.1%
- funding raised: $1.3B against $105M
At a glance
| Measure | SolarWinds Service Desk | Zapier |
|---|---|---|
| What it is | Cloud-based IT Service Management (ITSM) and IT asset management solution. | Zapier automates workflows by connecting web applications, enabling users to move data and automate tasks without coding. |
| Category | ITSM, IT Asset Management, Help Desk Software, Service Desk Software | Workflow Automation, Application Integration, Low-Code Development, No-Code Development |
| Sells toBusiness model | B2B | B2B |
| Offering | Platform | Platform |
| Founded | 1999 | 2011 |
| Headquarters | Austin, United States | San Francisco, United States |
| Status | Active | Active |
Size, funding and growth
| Measure | SolarWinds Service Desk | Zapier |
|---|---|---|
| Employees | 2,839 | 1,447 |
| Headcount growthLast 12 months | +3.1% | +17.9% |
| Total funding | $105M | $1.3B |
| Latest round | Seed | Series C |
| Valuation | Not published | $5.0B |
| LinkedIn followers | 318,739 | 360,432 |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | SolarWinds Service Desk | Zapier |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 61/100 | 77/100 |
| Traction | 60/100 | 60/100 |
| Team | 60/100 | 70/100 |
| Community | Not published | 8/100 |
| Search visibility | 23/100 | 66/100 |
| Quality | 68/100 | 87/100 |
| Agent readinessHow well an AI agent can read and act on the site | D (44/100) | B (71/100) |
| Domain ratingLink authority, 0-100 | 85/100 | 91/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | SolarWinds Service Desk | Zapier |
|---|---|---|
| Hosting | Netlify | Vercel |
| CDN | Netlify | Vercel |
| Frameworks | Next.js, Tailwind CSS | Next.js |
| Analytics | Not detected | Google Tag Manager |
| Support stack | Not detected | Zendesk |
| Open source | Yes | No |
SolarWinds Service Desk vs Zapier: common questions
Which is better, SolarWinds Service Desk or Zapier?
On our 0-100 score Zapier rates higher (77/100 against 61/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 23 data points above: read the rows that match what you are buying for.
How do SolarWinds Service Desk and Zapier compare on the numbers?
SolarWinds Service Desk leads on headcount (2,839 against 1,447). Zapier leads on our overall score (77/100 against 61/100), agent readiness (71/100 against 44/100), headcount growth (+17.9% against +3.1%), funding raised ($1.3B against $105M).
Read the full SolarWinds Service Desk review and pricing or the Zapier review and pricing. You can also browse other SolarWinds Service Desk alternatives we track.