SolarWinds Service Desk vs SysAid
SolarWinds Service Desk vs SysAid, compared side by side on 22 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: SolarWinds Service Desk is on 61/100 and SysAid on 53/100.
Where each one leads
SolarWinds Service Desk
- our overall score: 61/100 against 53/100
- headcount: 2,839 against 222
- funding raised: $105M against $30.0M
- LinkedIn following: 318,739 against 23,617
SysAid
Leads on none of the measures we hold for both companies.
At a glance
| Measure | SolarWinds Service Desk | SysAid |
|---|---|---|
| What it is | Cloud-based IT Service Management (ITSM) and IT asset management solution. | SysAid provides AI-powered IT service management solutions to help organizations automate and optimize their service delivery. |
| Category | ITSM, IT Asset Management, Help Desk Software, Service Desk Software | Enterprise, Information Technology (IT), Conversational AI, IT Service Management |
| Sells toBusiness model | B2B | B2B |
| Offering | Platform | Software |
| Founded | 1999 | 2002 |
| Headquarters | Austin, United States | Tel Aviv, Israel |
| Status | Active | Active |
Size, funding and growth
| Measure | SolarWinds Service Desk | SysAid |
|---|---|---|
| Employees | 2,839 | 222 |
| Headcount growthLast 12 months | +3.1% | Not published |
| Total funding | $105M | $30.0M |
| Latest round | Seed | Series A |
| LinkedIn followers | 318,739 | 23,617 |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | SolarWinds Service Desk | SysAid |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 61/100 | 53/100 |
| Traction | 60/100 | 57/100 |
| Team | 60/100 | 30/100 |
| Search visibility | 23/100 | 33/100 |
| Quality | 68/100 | 58/100 |
| Agent readinessHow well an AI agent can read and act on the site | D (44/100) | D (47/100) |
| Domain ratingLink authority, 0-100 | 85/100 | 85/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | SolarWinds Service Desk | SysAid |
|---|---|---|
| Hosting | Netlify | AWS |
| CDN | Netlify | Cloudflare |
| CMS | Not detected | WordPress |
| Frameworks | Next.js, Tailwind CSS | Jquery |
| Analytics | Not detected | Google Analytics 4 |
| Open source | Yes | No |
SolarWinds Service Desk vs SysAid: common questions
Which is better, SolarWinds Service Desk or SysAid?
On our 0-100 score SolarWinds Service Desk rates higher (61/100 against 53/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 22 data points above: read the rows that match what you are buying for.
How do SolarWinds Service Desk and SysAid compare on the numbers?
SolarWinds Service Desk leads on our overall score (61/100 against 53/100), headcount (2,839 against 222), funding raised ($105M against $30.0M), LinkedIn following (318,739 against 23,617).
Read the full SolarWinds Service Desk review and pricing or the SysAid review and pricing. You can also browse other SolarWinds Service Desk alternatives we track.