ServiceNow vs SolarWinds Service Desk
ServiceNow vs SolarWinds Service Desk, compared side by side on 19 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: ServiceNow is on 72/100 and SolarWinds Service Desk on 61/100.
Where each one leads
ServiceNow
- our overall score: 72/100 against 61/100
- headcount: 29,187 against 2,839
SolarWinds Service Desk
- agent readiness: 44/100 against 25/100
- funding raised: $105M against $69.0M
At a glance
| Measure | ServiceNow | SolarWinds Service Desk |
|---|---|---|
| What it is | Enterprise cloud software platform for service management and digital transformation. | Cloud-based IT Service Management (ITSM) and IT asset management solution. |
| Category | Enterprise Software, IT Service Management (ITSM), Digital Workflow Platform, Cloud-based Workflow Automation | ITSM, IT Asset Management, Help Desk Software, Service Desk Software |
| Sells toBusiness model | B2B | B2B |
| Offering | Software | Platform |
| Founded | 2003 | 1999 |
| Headquarters | Santa Clara, United States | Austin, United States |
| Status | Active | Active |
Size, funding and growth
| Measure | ServiceNow | SolarWinds Service Desk |
|---|---|---|
| Employees | 29,187 | 2,839 |
| Headcount growthLast 12 months | Not published | +3.1% |
| Total funding | $69.0M | $105M |
| Latest round | Private Equity | Seed |
| LinkedIn followers | Not published | 318,739 |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | ServiceNow | SolarWinds Service Desk |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 72/100 | 61/100 |
| Traction | 59/100 | 60/100 |
| Team | 70/100 | 60/100 |
| Community | 8/100 | Not published |
| Search visibility | 25/100 | 23/100 |
| Quality | 90/100 | 68/100 |
| Agent readinessHow well an AI agent can read and act on the site | F (25/100) | D (44/100) |
| Domain ratingLink authority, 0-100 | 87/100 | 85/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | ServiceNow | SolarWinds Service Desk |
|---|---|---|
| Hosting | AWS | Netlify |
| CDN | Not detected | Netlify |
| Frameworks | Not detected | Next.js, Tailwind CSS |
| Open source | No | Yes |
ServiceNow vs SolarWinds Service Desk: common questions
Which is better, ServiceNow or SolarWinds Service Desk?
On our 0-100 score ServiceNow rates higher (72/100 against 61/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 19 data points above: read the rows that match what you are buying for.
How do ServiceNow and SolarWinds Service Desk compare on the numbers?
ServiceNow leads on our overall score (72/100 against 61/100), headcount (29,187 against 2,839). SolarWinds Service Desk leads on agent readiness (44/100 against 25/100), funding raised ($105M against $69.0M).
Read the full ServiceNow review and pricing or the SolarWinds Service Desk review and pricing. You can also browse other ServiceNow alternatives we track.