Sendbird vs Zendesk
Sendbird vs Zendesk, compared side by side on 19 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: Sendbird is on 61/100 and Zendesk on 62/100.
Where each one leads
Sendbird
Leads on none of the measures we hold for both companies.
Zendesk
- agent readiness: 61/100 against 43/100
- domain rating: 93/100 against 75/100
- headcount: 6,706 against 299
At a glance
| Measure | Sendbird | Zendesk |
|---|---|---|
| What it is | Omnichannel AI-powered communication platform for enterprise customer engagement. | Cloud-based customer service and engagement platform providing ticketing, messaging, and AI-powered support tools. |
| Category | Conversational AI, Voice AI, API Platform, Customer Service Automation | Customer Service, Software, AI, SaaS |
| Sells toBusiness model | B2B | B2B |
| Offering | Platform | Software |
| Founded | 2013 | 2007 |
| Headquarters | San Mateo, United States | San Francisco, United States |
| Status | Active | Active |
Size, funding and growth
| Measure | Sendbird | Zendesk |
|---|---|---|
| Employees | 299 | 6,706 |
| Headcount growthLast 12 months | -6.0% | Not published |
| Total funding | Not published | $500K |
| Latest round | Not published | Seed |
| Valuation | Not published | $10B |
| LinkedIn followers | 36,871 | Not published |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | Sendbird | Zendesk |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 61/100 | 62/100 |
| Traction | 60/100 | 48/100 |
| Team | 60/100 | 30/100 |
| Community | 15/100 | Not published |
| Search visibility | 31/100 | 33/100 |
| Quality | 70/100 | 81/100 |
| Agent readinessHow well an AI agent can read and act on the site | D (43/100) | C (61/100) |
| Domain ratingLink authority, 0-100 | 75/100 | 93/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | Sendbird | Zendesk |
|---|---|---|
| Hosting | Netlify | Not detected |
| CDN | Netlify | Cloudflare |
| Frameworks | Nuxt | Next.js |
| Analytics | Google Analytics 4, Google Tag Manager | Google Tag Manager |
| Support stack | Not detected | Zendesk |
| Open source | Yes | Yes |
Sendbird vs Zendesk: common questions
Which is better, Sendbird or Zendesk?
On our 0-100 score Zendesk rates higher (62/100 against 61/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 19 data points above: read the rows that match what you are buying for.
How do Sendbird and Zendesk compare on the numbers?
Zendesk leads on agent readiness (61/100 against 43/100), domain rating (93/100 against 75/100), headcount (6,706 against 299).
Read the full Sendbird review and pricing or the Zendesk review and pricing. You can also browse other Sendbird alternatives we track.