Sendbird vs Twilio
Sendbird vs Twilio, compared side by side on 21 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: Sendbird is on 61/100 and Twilio on 64/100.
Where each one leads
Sendbird
Leads on none of the measures we hold for both companies.
Twilio
- agent readiness: 48/100 against 43/100
- domain rating: 91/100 against 75/100
- headcount: 6,600 against 299
- LinkedIn following: 499,928 against 36,871
At a glance
| Measure | Sendbird | Twilio |
|---|---|---|
| What it is | Omnichannel AI-powered communication platform for enterprise customer engagement. | Cloud communications platform providing APIs for voice, messaging, email, and video engagement. |
| Category | Conversational AI, Voice AI, API Platform, Customer Service Automation | SaaS, Cloud Communications, API, Customer Engagement |
| Sells toBusiness model | B2B | B2B |
| Offering | Platform | Platform |
| Founded | 2013 | 2008 |
| Headquarters | San Mateo, United States | San Francisco, United States |
| Status | Active | Active |
Size, funding and growth
| Measure | Sendbird | Twilio |
|---|---|---|
| Employees | 299 | 6,600 |
| Headcount growthLast 12 months | -6.0% | Not published |
| Total funding | Not published | $130M |
| Latest round | Not published | Series E |
| LinkedIn followers | 36,871 | 499,928 |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | Sendbird | Twilio |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 61/100 | 64/100 |
| Traction | 60/100 | 60/100 |
| Team | 60/100 | 70/100 |
| Community | 15/100 | 8/100 |
| Search visibility | 31/100 | 63/100 |
| Quality | 70/100 | 65/100 |
| Agent readinessHow well an AI agent can read and act on the site | D (43/100) | D (48/100) |
| Domain ratingLink authority, 0-100 | 75/100 | 91/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | Sendbird | Twilio |
|---|---|---|
| Hosting | Netlify | AWS |
| CDN | Netlify | CloudFront |
| Frameworks | Nuxt | Not detected |
| Analytics | Google Analytics 4, Google Tag Manager | Google Tag Manager, Segment |
| Open source | Yes | Yes |
Sendbird vs Twilio: common questions
Which is better, Sendbird or Twilio?
On our 0-100 score Twilio rates higher (64/100 against 61/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 21 data points above: read the rows that match what you are buying for.
How do Sendbird and Twilio compare on the numbers?
Twilio leads on agent readiness (48/100 against 43/100), domain rating (91/100 against 75/100), headcount (6,600 against 299), LinkedIn following (499,928 against 36,871).
Read the full Sendbird review and pricing or the Twilio review and pricing. You can also browse other Sendbird alternatives we track.