Salesforce Service Cloud vs Zendesk
Salesforce Service Cloud vs Zendesk, compared side by side on 14 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: Salesforce Service Cloud is on 15/100 and Zendesk on 62/100.
Where each one leads
Salesforce Service Cloud
Leads on none of the measures we hold for both companies.
Zendesk
- our overall score: 62/100 against 15/100
At a glance
| Measure | Salesforce Service Cloud | Zendesk |
|---|---|---|
| What it is | Customer service software platform for managing customer interactions and support. | Cloud-based customer service and engagement platform providing ticketing, messaging, and AI-powered support tools. |
| Category | Customer Service Software, CRM, Customer Support, Field Service Management | Customer Service, Software, AI, SaaS |
| Sells toBusiness model | B2B | B2B |
| Offering | Software | Software |
| Founded | 2004 | 2007 |
| Headquarters | San Francisco, United States | San Francisco, United States |
| Status | Inactive | Active |
Size, funding and growth
| Measure | Salesforce Service Cloud | Zendesk |
|---|---|---|
| Employees | Not published | 6,706 |
| Total funding | Not published | $500K |
| Latest round | Not published | Seed |
| Valuation | Not published | $10B |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | Salesforce Service Cloud | Zendesk |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 15/100 | 62/100 |
| Traction | Not published | 48/100 |
| Team | 30/100 | 30/100 |
| Search visibility | 2/100 | 33/100 |
| Quality | Not published | 81/100 |
| Agent readinessHow well an AI agent can read and act on the site | D (57/100) | C (61/100) |
| Domain ratingLink authority, 0-100 | 92/100 | 93/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | Salesforce Service Cloud | Zendesk |
|---|---|---|
| Hosting | Azure | Not detected |
| CDN | Not detected | Cloudflare |
| Frameworks | Graphql | Next.js |
| Analytics | Not detected | Google Tag Manager |
| Support stack | Not detected | Zendesk |
| Open source | No | Yes |
Salesforce Service Cloud vs Zendesk: common questions
Which is better, Salesforce Service Cloud or Zendesk?
On our 0-100 score Zendesk rates higher (62/100 against 15/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 14 data points above: read the rows that match what you are buying for.
How do Salesforce Service Cloud and Zendesk compare on the numbers?
Zendesk leads on our overall score (62/100 against 15/100).
Read the full Salesforce Service Cloud review and pricing or the Zendesk review and pricing. You can also browse other Salesforce Service Cloud alternatives we track.