Pylon vs Raiseaticket
Pylon vs Raiseaticket, compared side by side on 15 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: Pylon is on 67/100 and Raiseaticket on 18/100.
Where each one leads
Pylon
- our overall score: 67/100 against 18/100
- headcount: 155 against 11
- LinkedIn following: 34,788 against 121
Raiseaticket
Leads on none of the measures we hold for both companies.
At a glance
| Measure | Pylon | Raiseaticket |
|---|---|---|
| What it is | Pylon is an AI-powered, modern support system built for B2B companies to resolve customer issues faster across multiple channels. | Cloud-based free helpdesk solution that's powerful, insightful, and easy to use. |
| Category | Agentic AI, Support, B2B SaaS, Customer Support Software | Help Desk Software, Customer Service Software, Ticketing System, Customer Support |
| Sells toBusiness model | B2B | B2B |
| Offering | Software | Software |
| Founded | 2025 | 2007 |
| Headquarters | Tel Aviv, Israel | Malta, Malta |
| Status | Active | Active |
Size, funding and growth
| Measure | Pylon | Raiseaticket |
|---|---|---|
| Employees | 155 | 11 |
| Open roles | 21 | Not published |
| Total funding | $31.0M | Not published |
| Latest round | Series B | Not published |
| LinkedIn followers | 34,788 | 121 |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | Pylon | Raiseaticket |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 67/100 | 18/100 |
| Traction | 57/100 | 11/100 |
| Team | 70/100 | Not published |
| Community | 13/100 | Not published |
| Search visibility | 69/100 | 31/100 |
| Quality | 70/100 | Not published |
| Agent readinessHow well an AI agent can read and act on the site | D (44/100) | D (43/100) |
| Domain ratingLink authority, 0-100 | 73/100 | 69/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | Pylon | Raiseaticket |
|---|---|---|
| CDN | Cloudflare | Cloudflare |
| CMS | Webflow | Not detected |
| Analytics | Facebook Pixel | Not detected |
Product and pricing
| Measure | Pylon | Raiseaticket |
|---|---|---|
| Key features | Omnichannel Support, AI Agents & Assistants, Knowledge Management, Account Intelligence | Not published |
What users say
| Measure | Pylon | Raiseaticket |
|---|---|---|
| Community ratingVisitor votes on StartupHub | 5.0/5 from 1 vote | Not published |
| Reddit sentimentThreads we track | 0 positive, 1 negative across 2 threads | Not published |
“Hi there - did anyone use Pylon as support platform and could share their experience (good vs. bad), feedback / features they like / wish to be built? What problems they solved for you / specific use cases? We are considering using Pylon fo”r/CustomerSuccess
Pylon vs Raiseaticket: common questions
Which is better, Pylon or Raiseaticket?
On our 0-100 score Pylon rates higher (67/100 against 18/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 15 data points above: read the rows that match what you are buying for.
How do Pylon and Raiseaticket compare on the numbers?
Pylon leads on our overall score (67/100 against 18/100), headcount (155 against 11), LinkedIn following (34,788 against 121).
What do real users say about Pylon and Raiseaticket?
Pylon: 0 positive and 1 negative mentions across 2 Reddit threads we track, mostly in r/CustomerSuccess.
Read the full Pylon review and pricing or the Raiseaticket review and pricing. You can also browse other Pylon alternatives we track.