Medallia vs Zendesk
Medallia vs Zendesk, compared side by side on 22 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: Medallia is on 70/100 and Zendesk on 62/100.
Where each one leads
Medallia
- our overall score: 70/100 against 62/100
- funding raised: $340M against $500K
Zendesk
- agent readiness: 61/100 against 37/100
- headcount: 6,706 against 1,915
At a glance
| Measure | Medallia | Zendesk |
|---|---|---|
| What it is | Enterprise experience management platform capturing customer and employee feedback to drive actionable business insights. | Cloud-based customer service and engagement platform providing ticketing, messaging, and AI-powered support tools. |
| Category | Enterprise Software, Customer Experience, Employee Experience Management, Market Research | Customer Service, Software, AI, SaaS |
| Sells toBusiness model | B2B | B2B |
| Offering | Platform | Software |
| Founded | 2001 | 2007 |
| Headquarters | Pleasanton, United States | San Francisco, United States |
| Status | Active | Active |
Size, funding and growth
| Measure | Medallia | Zendesk |
|---|---|---|
| Employees | 1,915 | 6,706 |
| Total funding | $340M | $500K |
| Latest round | Series D | Seed |
| Valuation | $2.3B | $10B |
| LinkedIn followers | 141,037 | Not published |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | Medallia | Zendesk |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 70/100 | 62/100 |
| Traction | 60/100 | 48/100 |
| Team | 70/100 | 30/100 |
| Search visibility | 64/100 | 33/100 |
| Quality | 78/100 | 81/100 |
| Agent readinessHow well an AI agent can read and act on the site | F (37/100) | C (61/100) |
| Domain ratingLink authority, 0-100 | 84/100 | 93/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | Medallia | Zendesk |
|---|---|---|
| Hosting | AWS | Not detected |
| CDN | Cloudflare | Cloudflare |
| CMS | WordPress | Not detected |
| Frameworks | Alpinejs, Tailwind CSS, Bootstrap | Next.js |
| Analytics | Google Tag Manager | Google Tag Manager |
| Support stack | Not detected | Zendesk |
| Open source | No | Yes |
Medallia vs Zendesk: common questions
Which is better, Medallia or Zendesk?
On our 0-100 score Medallia rates higher (70/100 against 62/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 22 data points above: read the rows that match what you are buying for.
How do Medallia and Zendesk compare on the numbers?
Medallia leads on our overall score (70/100 against 62/100), funding raised ($340M against $500K). Zendesk leads on agent readiness (61/100 against 37/100), headcount (6,706 against 1,915).
Read the full Medallia review and pricing or the Zendesk review and pricing. You can also browse other Medallia alternatives we track.