ManageEngine ServiceDesk Plus vs Zendesk

ManageEngine ServiceDesk Plus vs Zendesk, compared side by side on 12 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: ManageEngine ServiceDesk Plus is on 8/100 and Zendesk on 62/100.

ManageEngine ServiceDesk Plus logo
ManageEngine ServiceDesk PlusAI-driven IT help desk and asset management software for digital enterprises.
Try ManageEngine ServiceDesk Plus
Zendesk logo
ZendeskCloud-based customer service and engagement platform providing ticketing, messaging, and AI-powered support tools.
Try Zendesk

Where each one leads

ManageEngine ServiceDesk Plus

Leads on none of the measures we hold for both companies.

Zendesk

  • our overall score: 62/100 against 8/100
  • agent readiness: 61/100 against 53/100
  • domain rating: 93/100 against 82/100

At a glance

MeasureManageEngine ServiceDesk PlusZendesk
What it isAI-driven IT help desk and asset management software for digital enterprises.Cloud-based customer service and engagement platform providing ticketing, messaging, and AI-powered support tools.
CategoryIT Service Management (ITSM), IT Service Management, IT Asset Management, Help Desk SoftwareCustomer Service, Software, AI, SaaS
Sells toBusiness modelB2BB2B
OfferingSoftwareSoftware
Founded19962007
HeadquartersPleasanton, United StatesSan Francisco, United States
StatusActiveActive

Size, funding and growth

MeasureManageEngine ServiceDesk PlusZendesk
EmployeesNot published6,706
Total fundingNot published$500K
Latest roundNot publishedSeed
ValuationNot published$10B

StartupHub scores

Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.

MeasureManageEngine ServiceDesk PlusZendesk
StartupHub scoreOur 0-100 rating8/10062/100
TractionNot published48/100
TeamNot published30/100
Search visibility3/10033/100
QualityNot published81/100
Agent readinessHow well an AI agent can read and act on the siteD (53/100)C (61/100)
Domain ratingLink authority, 0-10082/10093/100

Technology

Detected on each public site, so it reflects the marketing stack as well as the product.

MeasureManageEngine ServiceDesk PlusZendesk
CDNNot detectedCloudflare
FrameworksNot detectedNext.js
AnalyticsNot detectedGoogle Tag Manager
Support stackNot detectedZendesk
Open sourceNoYes

ManageEngine ServiceDesk Plus vs Zendesk: common questions

Which is better, ManageEngine ServiceDesk Plus or Zendesk?

On our 0-100 score Zendesk rates higher (62/100 against 8/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 12 data points above: read the rows that match what you are buying for.

How do ManageEngine ServiceDesk Plus and Zendesk compare on the numbers?

Zendesk leads on our overall score (62/100 against 8/100), agent readiness (61/100 against 53/100), domain rating (93/100 against 82/100).

Read the full ManageEngine ServiceDesk Plus review and pricing or the Zendesk review and pricing. You can also browse other ManageEngine ServiceDesk Plus alternatives we track.