JIRA Service Management vs SolarWinds Service Desk
JIRA Service Management vs SolarWinds Service Desk, compared side by side on 21 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: JIRA Service Management is on 28/100 and SolarWinds Service Desk on 61/100.
Where each one leads
JIRA Service Management
- agent readiness: 50/100 against 44/100
- headcount: 21,598 against 2,839
- LinkedIn following: 2,427,521 against 318,739
SolarWinds Service Desk
- our overall score: 61/100 against 28/100
- funding raised: $105M against $118K
At a glance
| Measure | JIRA Service Management | SolarWinds Service Desk |
|---|---|---|
| What it is | Atlassian's IT service management platform for high-velocity teams, integrating development, IT, and business operations. | Cloud-based IT Service Management (ITSM) and IT asset management solution. |
| Category | ITSM, Enterprise Software, Workflow Automation, DevOps | ITSM, IT Asset Management, Help Desk Software, Service Desk Software |
| Sells toBusiness model | B2B | B2B |
| Offering | Software | Platform |
| Founded | 2020 | 1999 |
| Headquarters | Sydney, Australia | Austin, United States |
| Status | Active | Active |
Size, funding and growth
| Measure | JIRA Service Management | SolarWinds Service Desk |
|---|---|---|
| Employees | 21,598 | 2,839 |
| Headcount growthLast 12 months | Not published | +3.1% |
| Total funding | $118K | $105M |
| Latest round | Grant (prize money) | Seed |
| LinkedIn followers | 2,427,521 | 318,739 |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | JIRA Service Management | SolarWinds Service Desk |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 28/100 | 61/100 |
| Traction | 45/100 | 60/100 |
| Team | 60/100 | 60/100 |
| Search visibility | 34/100 | 23/100 |
| Quality | 15/100 | 68/100 |
| Agent readinessHow well an AI agent can read and act on the site | D (50/100) | D (44/100) |
| Domain ratingLink authority, 0-100 | 92/100 | 85/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | JIRA Service Management | SolarWinds Service Desk |
|---|---|---|
| Hosting | AWS | Netlify |
| CDN | CloudFront | Netlify |
| Frameworks | Not detected | Next.js, Tailwind CSS |
| Analytics | Segment | Not detected |
| Open source | No | Yes |
JIRA Service Management vs SolarWinds Service Desk: common questions
Which is better, JIRA Service Management or SolarWinds Service Desk?
On our 0-100 score SolarWinds Service Desk rates higher (61/100 against 28/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 21 data points above: read the rows that match what you are buying for.
How do JIRA Service Management and SolarWinds Service Desk compare on the numbers?
JIRA Service Management leads on agent readiness (50/100 against 44/100), headcount (21,598 against 2,839), LinkedIn following (2,427,521 against 318,739). SolarWinds Service Desk leads on our overall score (61/100 against 28/100), funding raised ($105M against $118K).
Read the full JIRA Service Management review and pricing or the SolarWinds Service Desk review and pricing. You can also browse other JIRA Service Management alternatives we track.