JIRA Service Management vs ManageEngine ServiceDesk Plus
JIRA Service Management vs ManageEngine ServiceDesk Plus, compared side by side on 11 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: JIRA Service Management is on 28/100 and ManageEngine ServiceDesk Plus on 8/100.
Where each one leads
JIRA Service Management
- our overall score: 28/100 against 8/100
- domain rating: 92/100 against 82/100
ManageEngine ServiceDesk Plus
Leads on none of the measures we hold for both companies.
At a glance
| Measure | JIRA Service Management | ManageEngine ServiceDesk Plus |
|---|---|---|
| What it is | Atlassian's IT service management platform for high-velocity teams, integrating development, IT, and business operations. | AI-driven IT help desk and asset management software for digital enterprises. |
| Category | ITSM, Enterprise Software, Workflow Automation, DevOps | IT Service Management (ITSM), IT Service Management, IT Asset Management, Help Desk Software |
| Sells toBusiness model | B2B | B2B |
| Offering | Software | Software |
| Founded | 2020 | 1996 |
| Headquarters | Sydney, Australia | Pleasanton, United States |
| Status | Active | Active |
Size, funding and growth
| Measure | JIRA Service Management | ManageEngine ServiceDesk Plus |
|---|---|---|
| Employees | 21,598 | Not published |
| Total funding | $118K | Not published |
| Latest round | Grant (prize money) | Not published |
| LinkedIn followers | 2,427,521 | Not published |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | JIRA Service Management | ManageEngine ServiceDesk Plus |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 28/100 | 8/100 |
| Traction | 45/100 | Not published |
| Team | 60/100 | Not published |
| Search visibility | 34/100 | 3/100 |
| Quality | 15/100 | Not published |
| Agent readinessHow well an AI agent can read and act on the site | D (50/100) | D (53/100) |
| Domain ratingLink authority, 0-100 | 92/100 | 82/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | JIRA Service Management | ManageEngine ServiceDesk Plus |
|---|---|---|
| Hosting | AWS | Not detected |
| CDN | CloudFront | Not detected |
| Analytics | Segment | Not detected |
JIRA Service Management vs ManageEngine ServiceDesk Plus: common questions
Which is better, JIRA Service Management or ManageEngine ServiceDesk Plus?
On our 0-100 score JIRA Service Management rates higher (28/100 against 8/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 11 data points above: read the rows that match what you are buying for.
How do JIRA Service Management and ManageEngine ServiceDesk Plus compare on the numbers?
JIRA Service Management leads on our overall score (28/100 against 8/100), domain rating (92/100 against 82/100).
Read the full JIRA Service Management review and pricing or the ManageEngine ServiceDesk Plus review and pricing. You can also browse other JIRA Service Management alternatives we track.