Fin vs Kayako
Fin vs Kayako, compared side by side on 17 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: Fin is on 71/100 and Kayako on 34/100.
Where each one leads
Fin
- our overall score: 71/100 against 34/100
- agent readiness: 78/100 against 39/100
- headcount: 1,102 against 62
- LinkedIn following: 188,372 against 6,661
Kayako
Leads on none of the measures we hold for both companies.
At a glance
| Measure | Fin | Kayako |
|---|---|---|
| What it is | AI-powered customer service platform for seamless human-AI collaboration. | Customer service and help desk software unifying communication channels for businesses. |
| Category | AI Agent, Conversational AI, Customer Service Automation, Help Desk Software | Customer Support Software, Help Desk Software, CRM Software, Live Chat Software |
| Sells toBusiness model | B2B | B2B |
| Offering | Software | Software |
| Founded | 2011 | 2001 |
| Headquarters | San Francisco, United States | London, United Kingdom |
| Status | Active | Active |
Size, funding and growth
| Measure | Fin | Kayako |
|---|---|---|
| Employees | 1,102 | 62 |
| Headcount growthLast 12 months | -94.3% | Not published |
| Total funding | $911M | Not published |
| Latest round | Series C-1 | Not published |
| Valuation | $1.3B | Not published |
| LinkedIn followers | 188,372 | 6,661 |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | Fin | Kayako |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 71/100 | 34/100 |
| Traction | 60/100 | 18/100 |
| Team | 70/100 | 60/100 |
| Search visibility | 55/100 | 28/100 |
| Quality | 78/100 | Not published |
| Agent readinessHow well an AI agent can read and act on the site | B (78/100) | F (39/100) |
| Domain ratingLink authority, 0-100 | 91/100 | 82/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | Fin | Kayako |
|---|---|---|
| Hosting | Vercel | Not detected |
| CDN | Vercel | Cloudflare |
| CMS | Not detected | WordPress |
| Frameworks | Next.js | Tailwind CSS, Bootstrap |
| Payments | Apple PAY | Not detected |
| Analytics | Not detected | Google Analytics 4, Google Tag Manager, Mixpanel |
| Support stack | Not detected | HubSpot |
Fin vs Kayako: common questions
Which is better, Fin or Kayako?
On our 0-100 score Fin rates higher (71/100 against 34/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 17 data points above: read the rows that match what you are buying for.
How do Fin and Kayako compare on the numbers?
Fin leads on our overall score (71/100 against 34/100), agent readiness (78/100 against 39/100), headcount (1,102 against 62), LinkedIn following (188,372 against 6,661).
Read the full Fin review and pricing or the Kayako review and pricing. You can also browse other Fin alternatives we track.