Gorgias vs Kustomer
Gorgias vs Kustomer, compared side by side on 17 data points: what each one does, how big it is, what it has raised, the tech running each site, and what users report. We score both out of 100 on traction, team and visibility: Gorgias is on 62/100 and Kustomer on 45/100.
Where each one leads
Gorgias
- our overall score: 62/100 against 45/100
Kustomer
- funding raised: $174M against $101M
At a glance
| Measure | Gorgias | Kustomer |
|---|---|---|
| What it is | An AI-powered customer service platform for e-commerce that automates customer interactions. | Kustomer provides an omnichannel customer service platform that unifies customer data and interactions for personalized support. |
| Category | Customer Service Automation, Contact Center AI, E-commerce, RetailTech | Customer Service CRM, Omnichannel Customer Service, Customer Experience Management, CRM Software |
| Sells toBusiness model | B2B | B2B |
| Offering | Platform | Platform |
| Founded | 2015 | Not published |
| Headquarters | Montreal, Canada | New York, United States |
| Status | Active | Active |
Size, funding and growth
| Measure | Gorgias | Kustomer |
|---|---|---|
| Total funding | $101M | $174M |
| Latest round | Series C-2 | Not published |
| LinkedIn followers | Not published | 33,238 |
StartupHub scores
Our own 0-100 ratings. They measure company strength and site quality, not which product suits you.
| Measure | Gorgias | Kustomer |
|---|---|---|
| StartupHub scoreOur 0-100 rating | 62/100 | 45/100 |
| Traction | 40/100 | 40/100 |
| Team | 60/100 | Not published |
| Search visibility | 14/100 | 23/100 |
| Quality | 78/100 | 58/100 |
| Agent readinessHow well an AI agent can read and act on the site | D (59/100) | C (61/100) |
| Domain ratingLink authority, 0-100 | 82/100 | 79/100 |
Technology
Detected on each public site, so it reflects the marketing stack as well as the product.
| Measure | Gorgias | Kustomer |
|---|---|---|
| Hosting | Not detected | Vercel |
| CDN | Cloudflare | Vercel |
| CMS | Webflow | Ghost |
| Frameworks | Not detected | Next.js |
| Analytics | Segment | Google Tag Manager |
| Support stack | HubSpot | HubSpot |
Gorgias vs Kustomer: common questions
Which is better, Gorgias or Kustomer?
On our 0-100 score Gorgias rates higher (62/100 against 45/100). The score weights traction, team, visibility and profile completeness, so it reflects company strength rather than which product suits you. We compare the two on 17 data points above: read the rows that match what you are buying for.
How do Gorgias and Kustomer compare on the numbers?
Gorgias leads on our overall score (62/100 against 45/100). Kustomer leads on funding raised ($174M against $101M).
Read the full Gorgias review and pricing or the Kustomer review and pricing. You can also browse other Gorgias alternatives we track.